Night Manager

DoubleTree by Hilton Sheffield City; Sheffield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bed & Breakfast stays

F&B discount 50%

Employee assistance programme

Wellbeing support

Hapi discounts platform

Long service recognition awards

Team member recognition awards

Annual leave increases with tenure

Training and development opportunities

Job summary

leaf HOSPITALITY is seeking a confident Night Manager to lead our Sheffield overnight operations, ensuring superb guest experiences and strict adherence to standards. You will act as the senior manager on duty, oversee night audits, and guide a proactive overnight team, maintaining a safe and welcoming environment for guests and colleagues.

This hands-on leadership role requires strong decision-making, excellent communication, and the ability to stay calm under pressure through varying night

Qualifications

• Experience leading hotel operations during night shifts.
• Strong guest service focus and ability to resolve issues professionally.
• Excellent communication and team leadership skills.
• Familiarity with night audit processes and hotel standards.

Responsibilities

• Lead the overnight operation of the hotel, ensuring exceptional guest experiences and standards.
• Act as the senior manager on duty during overnight shifts.
• Guide and support overnight team members to maintain productivity and morale.
• Handle guest enquiries and feedback professionally and promptly.
• Oversee night audit processes and ensure financial procedures are accurate.
• Conduct security and safety checks across the property.
• Ensure compliance with standards and brand guidelines at all times.
• Manage incidents and support guests and colleagues as needed.
• Prepare the hotel for the next day’s operation.
• Create a safe, welcoming environment for guests and staff.

Skills

Leadership

Guest service

Communication

Decision making

Calm under pressure

Night operations

Tools

Night audit

Job description

Night Manager

We're looking for a confident and experienced Night Manager to lead our hotel operation overnight, ensuring exceptional guest experiences, operational excellence and a safe, secure environment for guests and team members.

This is a hands-on leadership role where you'll take responsibility for the hotel during overnight hours, overseeing guest service, operational standards and night audit processes while acting as the senior manager on duty.

If you're passionate about hospitality, enjoy leading people and thrive in a role where no two nights are the same, we'd love to hear from you.

Join Our Team

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
• 50% food and beverage discount
• Employee Assistance Programme and wellbeing support
• Hapi discounts platform
• Long Service Recognition Awards
• Team Member recognition awards
• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
• Training and development opportunities

What You'll Be Doing

• Lead the overnight operation of the hotel, ensuring exceptional guest experiences and operational standards
• Act as the senior manager on duty during overnight shifts
• Support and guide overnight team members, creating a positive and high-performing working environment
• Handle guest enquiries, requests and feedback professionally and effectively
• Oversee night audit processes and ensure financial and administrative procedures are completed accurately
• Conduct regular security, safety and property checks throughout the hotel
• Ensure company, brand and legal standards are maintained at all times
• Manage incidents and make confident decisions to support guests, team members and the business
• Support the preparation of the hotel for the following day's operation
• Help create a safe, secure and welcoming environment for guests and colleagues

What We're Looking For

• Previous experience in a hotel leadership, duty management or night management role
• Passion for delivering exceptional guest experiences
• Strong leadership and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and effective under pressure
• Good organisational, administrative and problem-solving skills
• Understanding of hotel operations and night audit processes
• Positive, proactive and professional approach

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.