Night Manager

Aimbridge; Leeds; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Training programs

Staff discounts

Flexible working

Staff meals

Holiday entitlement

Gym access

Job summary

Aimbridge Hospitality is seeking a Night Manager to oversee hotel operations in Leeds. You will manage the front desk, monitor safety protocols, respond to guest requests and incidents, and supervise overnight staff.

This role requires flexibility for night shifts, strong leadership, excellent customer service, and solid knowledge of hotel operations and software systems to ensure smooth, safe, and guest-focused overnight operations.

Qualifications

• Flexibility to work overnight hours and night shifts.
• Leadership to manage overnight staff and hotel operations.
• Strong customer service to handle guest needs during night hours.
• Excellent communication with guests, staff and management.
• Knowledge of hotel operations including front desk, housekeeping, maintenance and safety protocols.

Responsibilities

• Oversee hotel operations during overnight hours.
• Manage front desk, monitor safety protocols, respond to guest requests and incidents, supervise overnight staff.
• Support operations in food & beverage, maintenance and other areas requiring first-class customer service.

Skills

Flexibility

Leadership

Customer service

Communication

Hotel operations

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.

A day in the life of…

As our Night manager you’ll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff.

You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety.

As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary teamwork.

What do we need from you?

• Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Leadership skills: You’ll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations.
• Customer service skills: As the main point of contact for our guests during night hours, you’ll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts.
• Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication.
• Knowledge of hotel operations: As the senior manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. You’ll also need to be well versed with hotel software systems and financial management processes.

Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.