Night Manager

Ennismore; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a leading hotel in London, where you will enhance guest experiences and lead a dedicated team. This role offers a dynamic environment with opportunities for personal and professional growth, all while having fun along the way.

Benefits

28 days holiday

Pension

Discretionary bonus scheme

Health cash plan

Free night at The Hoxton

Discounts across Ennismore family

Training and development opportunities

Extra time off to volunteer

Enhanced family leave

Qualifications

• Experience in hospitality is an advantage but not essential.
• Passion for hospitality and providing memorable experiences.

Responsibilities

• Take care of guests, including check in/check out and handling requests.
• Lead the night team and ensure smooth operations.
• Work with the Front Office Manager on selling strategies.

Skills

Guest Experience

Hospitality

Teamwork

Problem Solving

Job description

The Hoxton, Southwark | 40 Blackfriars Rd, London SE1 8NY, United Kingdom

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe!

Job Description

What you’ll do…

• We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role…
• Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries
• Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy
• Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise
• Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions

Qualifications

What we’re looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat
• Previous experience in hospitality is an advantage but not a must
• People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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