Hotel Night Manager

TN United Kingdom; London; On-site; GBP 33,000 - 39,000; Full time

Job summary

Join a leading hotel as a Night Manager at Pullman London St Pancras. Lead the night operations, ensuring guest satisfaction and team performance. Enjoy a supportive environment with opportunities for growth and exclusive benefits.

Benefits

£100 Welcome Bonus

Two complimentary Bonus Breaks

Employee Benefit Card

Free meals on duty

Free access to hotel gym

Pension scheme

Qualifications

• Previous experience as a Night Manager or Assistant Night Manager in a 4-star hotel.
• Proven ability to lead and motivate a team.

Responsibilities

• Deliver memorable welcomes for every guest.
• Oversee Night Audit processes and ensure accurate revenue posting.
• Maintain guest security and cleanliness of public areas overnight.

Skills

Communication

Organisational Skills

Team Leadership

Guest Service

Attention to Detail

Tools

OPERA Cloud

Job description

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Location: Pullman London St Pancras

Full-Time | 4 Nights On / 4 Nights Off | 8:00PM – 8:00AM

Salary: £33,887 per annum (£16.71 per hour)

We are on the lookout for a FUN, PASSIONATE, and WELCOMING Hotel Night Manager to join our Front Office team at Pullman London St Pancras.

You’ll lead our night operation with energy and confidence, ensuring the smooth and secure running of the hotel overnight alongside your night team.

What You’ll Do:

• Deliver memorable welcomes for every guest
• Oversee Night Audit processes, ensuring accurate revenue posting and reporting
• Liaise with day teams on arrivals, overbookings, VIPs, and group bookings
• Ensure efficient handovers and daily operations, including check-ins and check-outs
• Handle credit cards, refunds, and complimentary room allocations
• Maintain guest security and the cleanliness of public areas overnight
• Support team performance and guest satisfaction while maximizing upsell opportunities

Job Description

Hotel Night Manager – Join Our Passionate Front Office Team!

Location: Pullman London St Pancras

Full-Time | 4 Nights On / 4 Nights Off | 8:00PM – 8:00AM

Salary: £33,887 per annum (£16.71 per hour)

Plus: £100 Welcome Bonus + Exclusive Accor Benefits

We are looking for a FUN, PASSIONATE, and WELCOMING Hotel Night Manager to join our Front Office team at Pullman London St Pancras.

You’ll lead our night operation with energy and confidence, ensuring the smooth and secure running of the hotel overnight alongside your night team.

What You’ll Do:

• Deliver memorable welcomes for every guest
• Oversee Night Audit processes, ensuring accurate revenue posting and reporting
• Liaise with day teams on arrivals, overbookings, VIPs, and group bookings
• Ensure efficient handovers and daily operations, including check-ins and check-outs
• Handle credit cards, refunds, and complimentary room allocations
• Maintain guest security and the cleanliness of public areas overnight
• Support team performance and guest satisfaction while maximizing upsell opportunities

Qualifications

What We’re Looking For:

• Previous experience as a Night Manager or Assistant Night Manager in a 4-star (or similar) hotel
• Strong communication and organisational skills
• Proven ability to lead and motivate a team
• Solid understanding of hotel operations and systems – OPERA Cloud knowledge is a plus!
• A proactive, guest-first attitude and high attention to detail

Additional Information

What’s In It For You:

• £100 Welcome Bonus (paid through payroll)
• Two complimentary Bonus Breaks – enjoy free stays at other UK Accor hotels each year
• Employee Benefit Card – discounted rates at Accor Hotels worldwide for you, your friends and family
• Free meals on duty
• Free access to our hotel gym
• Pension scheme and plenty of growth opportunities

If you’re ready to take the next step in your hospitality career and bring your passion for guest service to life, we want to hear from you!

Apply now and be part of something special!

Please note: Candidates must already have the legal right to work in the UK