Night Manager

Fairmont; Knutsford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fairmont Cheshire discount

Friends & family rates across Accor

Colleague restaurant

Training and development opportunities

Pension and benefits

28 days holiday including public/bank

Job summary

Fairmont in Knutsford is seeking a Night Front Office Manager to lead the night shift, ensure policy adherence, accurate end-of-day reporting, and consistently deliver exceptional guest service experiences.

You will coach a professional team, balance financial, operational and HR priorities, coordinate with other departments, and implement incentives while upholding health and safety standards to support our vision.

Qualifications

• Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
• Degree or Diploma in Hospitality Management is highly preferred.
• Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
• Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
• Highly organized and results-oriented with a proven ability to work flexibly under pressure.
• Excellent reading, writing and oral proficiency in English language

Responsibilities

• Ensures that all Front Office Standards Operating policies and procedures are adhered
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

Skills

Front Office management

Coaching and motivation

Communication skills

Microsoft Office

Opera

English proficiency

Education

Degree or Diploma in Hospitality Management

Tools

Opera

Fidelio

Microsoft Office

Job description

Job Description

• Ensures that all Front Office Standards Operating policies and procedures are adhered
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
• Degree or Diploma in Hospitality Management is highly preferred.
• Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
• Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
• Highly organized and results-oriented with a proven ability to work flexibly under pressure.
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people