Server - Club Lounge

Fairmont; Knutsford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Exclusive discounts

Training & development

Pension

28 days holiday

Service recognition

Accor hotel rates

Job summary

Fairmont Cheshire, The Mere is seeking a guest services host to deliver extraordinary dining experiences within a luxury hospitality setting. You will work as part of a team to ensure every guest feels valued from arrival to departure.

Ideal candidates have 1–2 years in luxury service, a passion for five‑star hospitality, and the ability to stay calm under pressure while upselling and sharing knowledge of offers and the hotel.

Qualifications

• 1-2 years of serving or hosting experience in a luxury hospitality environment.
• Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
• Quick thinking, resourceful and able to solve problems’ at the moment.
• Ability to remain calm and courteous at all times.
• Ability to work well under pressure in a fast-paced and changing environment.
• Able to work collaboratively as part of a team.

Responsibilities

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Engage with guests to offer exceptional experiences across all aspects of dining.
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories

Skills

Guest service

5-star hospitality

Team collaboration

Problem solving

Communication

Empathy

Job description

Job Description

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Engage with guests to offer exceptional experiences across all aspects of dining.
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• 1-2 years of serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems’ at the moment
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast-paced and changing environment
• Able to work collaboratively as part of a team

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people