Night Manager

Peoplebank; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holidays (including public)

Free meals on duty

Staff discounts

Pension

Life Insurance

Cycle to work

Training for personal development

Job summary

The Kensington in London is seeking a Night Manager to lead the Front Office during the overnight shift, ensuring guest safety, seamless night audit and smooth arrivals and departures. You will supervise the Front Office team from 8pm to 8am on a 4 on / 4 off basis, delivering a warm, efficient welcome while preparing for the next day’s arrivals and reports.

Prior luxury hotel experience and a meticulous approach to cleanliness, security and guest satisfaction are essential in this role within

Qualifications

• Luxury hotel Front Office experience preferred.
• Attention to detail and a guest-centric mindset required.
• Ability to supervise a team during night hours.

Responsibilities

• Oversee night audit, safety and security during overnight shift.
• Manage Front Office team from 20:00 to 08:00 on a 4-on/4-off basis.
• Complete nightly reports and prepare for next day arrivals.

Skills

Front Office experience

Night shift leadership

Guest service focus

Tools

Hospitality software

Job description

As the Night Manager of our hotel The Kensington, you will be responsible for the night audit, safety and security of our guests overnight and will be managing the Front Office team during this time.

As Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.

The ideal candidate will be working in a similar role within the luxury hotel Front Office department. Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.

Please note this is an overnight position on a 4 ON 4 OFF basis, from 8pm - 8am.

The Perks of working for The Kensington Hotel:

• 28 days of holidays (including public holidays)
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company pension
• Life Insurance

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.