Night Manager

DoubleTree by Hilton; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning & Development opportunities

Uniform provided

Employee Assistance Program

Job summary

DoubleTree by Hilton London Chelsea in London is seeking a Night Manager to lead the night shift, ensuring smooth operations and high standards across the Front Office. The role requires strong leadership, effective communication, and a proactive approach to resolving guest queries throughout the night.

You will coordinate with the Front Office team to maintain exceptional guest experiences, complete meticulous handovers, and produce accurate nightly reports while supervising night staff.

Qualifications

• Confident communicator with strong leadership skills.
• Thrive working under pressure.
• Proven experience in a managerial or supervisory role, preferably in a night shift environment.
• Excellent problem-solving abilities.
• High attention to detail.

Responsibilities

• Lead and manage night shift operations to ensure a smooth and efficient running of the business.
• Address and resolve customer queries promptly and professionally.
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
• Complete accurate reports and shift handovers.
• Supervise night staff, ensuring duties are performed to a high standard.

Skills

Confident Communicator

Strong leadership skills

Proven experience

Problem-solving abilities

Attention to detail

Job description

Branch: DoubleTree by Hilton London Chelsea

Location: DoubleTree by Hilton London Chelsea, London (South West)

Salary/Benefits: Competitive Salary, annual bonus

Contract type: Permanent

Hours: Full Time

Shift pattern: Nights - 10.45pm-7.15am, 5 days out of 7

Posted date: 17/08/2026

We have an exciting opportunity for a Night Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Confident Communicator and strong leadership skills
• Thrive working under pressure
• Proven experience in a managerial or supervisory role, preferably in a night shift environment
• Excellent problem-solving abilities
• High attention to Detail

The Role:

• Lead and manage night shift operations to ensure a smooth and efficient running of the business
• Address and resolve customer queries promptly and professionally
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Complete accurate reports and shift handovers
• Supervise night staff, ensuring duties are performed to a high standard

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.