Night Manager

Peoplebank; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holidays

Free meals

Doyle Collection dining discount

Discounted hotel rates

Personal development training

Cycle to work

Store/online discounts

Company pension

Life insurance

Job summary

The Kensington, a luxury hotel in London, is seeking a Night Manager to lead the Front Office during overnight hours and oversee night audit, safety and guest services. This role is 4 on 4 off, from 8pm to 8am, guiding the team and ensuring a smooth handover.

You will greet guests warmly, manage nightly reports and prepare for the next day arrivals, while maintaining a calm, proactive approach to guest experience and security.

Responsibilities

• Oversee night audit, safety and security during overnight hours.
• Manage the Front Office team on night shifts and ensure smooth handovers.
• Provide warm, efficient guest reception and departure experiences.
• Prepare nightly reports and set up for next day arrivals.

Skills

Front office leadership

Guest service excellence

Attention to detail

Team management

Job description

As the Night Manager of our hotel The Kensington, you will be responsible for the night audit, safety and security of our guests overnight and will be managing the Front Office team during this time.

As Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.

The ideal candidate will be working in a similar role within the luxury hotel Front Office department. Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.

Please note this is an overnight position on a 4 ON 4 OFF basis, from 8pm - 8am.

The Perks of working for The Kensington Hotel:

• 28 days of holidays (including public holidays)
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company pension
• Life Insurance

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.