Front Office Manager

Focus Hotels Management Limited; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Team member travel discounts

Training and development opportunities

Employee recognition programs

Meals on duty

Company pension

Job summary

Hilton Worldwide in Bristol is seeking a Front Office Manager to lead the Front Desk team and ensure a warm welcome with a seamless guest stay.

You will manage daily operations, supervise the reception staff, and coordinate with other departments to maximize revenue and occupancy. The role requires supervisory experience, excellent communication, and a customer-first mindset.

Qualifications

• Previous reception/receptionist experience in hospitality.
• Strong leadership and ability to motivate a team.
• Calm under pressure with attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Supervising daily front desk operations and supporting the reception team.
• Delivering outstanding guest relations, ensuring queries are handled promptly.
• Preparing weekly rotas and ensuring shifts are covered.
• Overseeing night shift when required.
• Coordinating with Reservations, Housekeeping, and Maintenance for smooth operations.
• Recording and following up on maintenance issues raised by guests.
• Monitoring and responding to guest reviews.
• Training and developing reception team members.
• Managing Health & Safety and accident reporting.
• Acting as Duty Manager as required.

Skills

Front desk supervision

Leadership

Customer service

Communication

Attention to detail

Tools

IT proficiency

Job description

Hilton Worldwide is the most recognised name within the global hospitality industry. As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand, you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth.

The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels with 206 bedrooms and multiple conference rooms. The hotel is now actively looking to recruit a Front Office Manager to join the busy Front Desk team.

The ideal person will have previous hotel experience and is a currently working as a Front Office Supervisor and looking to take the next step in their career. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximising revenue and occupancy levels in the hotel.

Role Responsibilities

As Front Office Manager, you’ll play a key role in ensuring guests receive a warm welcome and a seamless stay. You’ll manage and motivate the Front Desk Team to deliver exceptional service, support departmental operations, and assist with hotel-wide duties.

• Supervising daily front desk operations and supporting the reception team.
• Delivering outstanding guest relations, ensuring all queries and requests are handled promptly.
• Preparing weekly rotas and ensuring all shifts are covered.
• Overseeing and supporting the night team when required.
• Liaising with Reservations, Housekeeping, and Maintenance to ensure smooth running of operations.
• Recording and following up on maintenance issues raised by guests.
• Monitoring and responding to guest reviews.
• Training and developing reception team members.
• Managing departmental Health & Safety, including accident reporting.
• Acting as Duty Manager as required.

Key Requirements

To succeed in this role, you’ll bring:

• Previous reception experience within the hospitality sector (essential).
• Strong leadership skills with the ability to motivate and support a team.
• Calm and efficient approach, with the ability to work well under pressure.
• Excellent customer service and communication skills.
• A high level of attention to detail and strong organisational skills.
• Good IT proficiency.
• Flexibility to work a variety of shifts, including day, evening, and night.
• Exceptional grooming standards.

Benefits

As part of the Hilton Worldwide family, you’ll enjoy a range of benefits designed to support your personal and professional growth, including:

• Hilton Worldwide team member travel and accommodation discounts.
• Access to training, learning, and career development opportunities.
• Employee recognition and reward programmes.
• Meals on duty.
• Company pension scheme.
• Supplemental pay opportunities.