Night Manager

Crimson Hotels Group; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crimson Hotels Group seeks a Night Manager to oversee hotel operations during nighttime. This role involves managing guest services, ensuring security, and handling audits. The ideal candidate will have hotel experience and strong communication skills, contributing to a positive guest experience as part of a passionate team.

Benefits

28 days annual leave

Additional annual leave for birthday

Access to Private Healthcare Plan

Complimentary meals while on duty

Free parking on site

Qualifications

• Experience in hotel industry with managerial abilities and night shifts.
• Knowledge of health, safety, and security requirements.
• Confident in using IT systems.

Responsibilities

• Manage reception experience and guest check-in/out.
• Oversee health, safety, and security procedures.
• Complete night audit duties and reporting.

Skills

Excellent communication

Interpersonal skills

Managerial abilities

Self-motivated

IT systems usage

Tools

Opera

Opayo

Job description

The Crimson hotels is a fast growing, independently family-owned hotel group which manages seven branded hotels, operating under two major brands of Hilton and IHG.

At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community

A NightManager will ensure the safe and efficient running of the hotel during night hours, to provide seamless guest service in line Crowne Plaza brand service standards, policies & procedures and all other guidelines set out by the company.

Key duties include:

• Manage the reception experience for guests (checking in/out) by creating a warm welcome to everyone and setting the tone for each guest’s experience in line with our brand standards and ensure check-in/out is carried out in accordance with cash handling and credit card policies and procedures.
• Manage the hotel’s general Health, safety and security throughout the night, ensuring security walks are carried out.
• Ensure the night audit duties (revenue postings, PDQ balances, rate variances) are completed, and all necessary reports are produced.
• Ensure handover procedures are followed, and all relevant information is conveyed onto the entire team.
• Demonstrate a knowledge of hotel room @types, room rates, packages, promotions, and other general product knowledge and maximize room occupancy and revenue.
• Resolve queries complaints and concerns as they arise, to the satisfaction of the guests.
• To serve food and beverages (including Liquor) in line with company policies and processes, and line with licensing laws and regulations.
• Be the part of recruitment as and when required.

Personal qualities, skills and experience

• Experience of working in a hotel background in a similar role (Front Office), with managerial abilities and previous experience of working night shifts.
• Sound knowledge of Health, safety and security requirements
• Confident in the use of IT systems, and ideally in the use of Opera and Opayo.
• Self-motivated with a can-do attitude and the ability to motivate others.
• Excellent communication and interpersonal skills with a good command of written & spoken English.

In line with the requirements of the Asylum immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Evidence of eligibility will be required from candidates as part of the recruitment process.

There are some great benefits of working with us:

• My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers
• 28 days annual leave
• Additional annual leave day for your birthday
• Access to Private Healthcare Plan, e.g. financial assistance towards the cost of healthcare
• Superb training appropriate to the role and development opportunities
• Complimentary refreshments and freshly cooked meals whilst on duty
• Free parking on site
• Employee introduction scheme
• Sales Champions Scheme
• Star of the month recognition

A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.