Night Manager

JR United Kingdom; City Of London; On-site; GBP 31,000 - 46,000; Full time

Job summary

Join a leading hotel as a Night Manager where you'll lead the night team to ensure guest safety and satisfaction. Responsibilities include managing operations, overseeing staff, and enhancing guest experiences. Enjoy a competitive salary with additional service charges, alongside numerous employee benefits.

Benefits

Complimentary meal while on duty

Increased holiday allowance with length of service

HSF Health Plan

Optical cost reimbursement

Complimentary coverage for partner and children

High street and grocery shopping discounts

Access to a 24/7 GP advice line and counselling services

Contributory pension scheme

Responsibilities

• Lead and inspire the night team, ensuring guest safety.
• Manage night operations, including guest feedback and complaints.
• Perform night accounting and reception duties.

Job description

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Reports to: Front Office Manager and Assistant Front Office Manager

What will I get?

• Base Salary: £31,000 per year, plus a service charge ranging from £8,000 to £10,000 gross per annum.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Contributory pension scheme*

What will I be doing as Night Manager?

As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role

Managing Hotel Operations:

• Ensure timely communication of guest feedback and complaints through the Duty Manager and shift logs, ensuring appropriate follow-up actions.
• Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks.
• Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards.
• Complete the End of Day procedure on Guestline software accurately.
• Prepare night audit reports, reception handover reports, and management reports.
• Address guest complaints promptly and effectively, taking necessary remedial actions.
• Conduct daily briefings for each shift and attend bi-weekly morning meetings to stay aligned with team objectives.
• Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services.
• Stay informed about daily hotel results, events, VIPs, media, and influencers.
• Act as a hotel ambassador, ensuring guests respect the neighborhood policies.

Managing Team Operations:

• Participate in selecting, recruiting, and training day and night team members.
• Manage night staffing levels according to hotel demands and coordinate team schedules and vacations.
• Oversee night staff and ensure efficient task completion.
• Implement and update departmental policies and procedures, ensuring understanding among team members.

Enhancing Guest Experience and Services:

• Monitor and supervise the level of guest service across departments, correcting any lapses immediately.
• Contribute to building a detailed guest database in Guestline, noting preferences and special requests.
• Provide courteous and friendly assistance to all guests, employees, and visitors.
• Resolve guest satisfaction complaints during the night shift.
• Conduct regular rounds of the hotel to connect with guests and ensure property safety.
• Evaluate departmental performance using key metrics and financial targets to inform future plans.
• Compile departmental forecasts and budgets in a timely manner, ensuring targets are met.
• Enforce hotel credit procedures and maintain accurate records.
• Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling.
• Perform miscellaneous accounting procedures as required.

Ensuring Health and Safety:

• Understand and comply with relevant health and safety legislation.
• Ensure team members are aware of and adhere to security, health, and safety regulations.
• Act in accordance with fire instructions and ensure team members are trained accordingly.
• Take overall responsibility for health and safety within assigned departments.
• Promote a safe working environment on a daily basis.
• Attend statutory training and ensure compliance with legislative changes.
• Represent the department on the Health and Safety Committee and stay informed about relevant legislation.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.