Night Intensive Housing Officer – Safe Overnight Support

BCHA; Plymouth; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

BCHA is seeking a Night Intensive Housing Officer in Plymouth to provide safety, reassurance and practical support for people experiencing homelessness. This on-site role offers an opportunity to make a meaningful difference within our homelessness service.

You’ll be the first point of contact overnight, helping create a safe environment, supporting practical needs, de-escalating situations, recording clear notes and collaborating with local services to promote dignity and long-term progress.

Aufgaben

• Be the first point of contact overnight, offering a calming and reassuring presence to Customers.
• Create a safe and inclusive environment for customers.
• Support customers with practical needs while encouraging self-management and independence.
• De-escalate situations with empathy and professionalism, promoting safety for all.
• Record accurate and timely notes to support joined-up working with the wider support team.
• Work collaboratively with local services, signposting and referring where appropriate.
• Respond with compassion to those in emotional distress or crisis.
• Ensure confidentiality, uphold professional boundaries, and champion dignity at all times.
• Promote community engagement, well-being activities, and life skills that support long-term progress.

Jobbeschreibung

BCHA is seeking a Night Intensive Housing Officer in Plymouth to provide safety, reassurance and practical support for people experiencing homelessness. This on-site role offers an opportunity to make a meaningful difference within our homelessness service.

You’ll be the first point of contact overnight, helping create a safe environment, supporting practical needs, de-escalating situations, recording clear notes and collaborating with local services to promote dignity and long-term progress.