Night Host

Point A Hotels; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand seeks a Night Reception team member at Point A Paddington. Responsible for ensuring guest satisfaction, this role requires excellent customer service and a passion for delivering memorable experiences. Candidates should have a positive attitude, good problem-solving skills, and a desire for personal development.

Benefits

Attractive salary, 40-hour week contract

Queensway Reward & Recognition Scheme

Annual Awards Ceremony

Supportive and friendly work environment

Professional development and career progression

Friends and Family Rates at all properties

25 days of annual leave

Qualifications

• Excellent customer service and problem-solving skills.
• Passion for service and delivering memorable experiences.
• Good industry understanding and drive for excellence.

Responsibilities

• Ensure every guest has an unforgettable experience.
• Audit and reconcile end-of-shift banking.
• Support hotel teams and ensure effective shift handovers.

Skills

Customer service

Problem solving

Positive attitude

Kindness

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we respond to opportunities and drive growth. At Queensway, we are agile and innovative, transforming assets managed by skilled teams across the UK, Europe, and East Africa.

About Point A

At Point A, we believe in a positive mindset, regardless of market conditions. We aim to challenge the status quo with our brand, products, and service, delivering heartfelt hospitality to all guests. Since 2017, this approach has contributed to our success as a hotel brand, and we seek passionate individuals to join us in our continued growth.

The Role

We are seeking a Night Reception team member to support our team and guests at Point A Paddington. The primary focus is to ensure every guest has an unforgettable experience.

Key requirements:

• Excellent customer service and problem-solving skills
• Auditing and banking end-of-shift reconciliations
• Supporting other hotel teams and ensuring effective shift handovers
• Passion for service and delivering memorable experiences
• Positive attitude and drive
• Desire for personal development
• Kindness, honesty, and community care
• Good industry understanding and a drive for excellence
• Imagination and ability to maximize business potential

Must have the right to work in the UK and be able to commute to the property.

We offer:

• Attractive salary, 40-hour week contract
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Supportive and friendly work environment
• Professional development and career progression
• Opportunities across the group, including coffee houses and support offices
• Team building activities and social events
• Friends and Family Rates at all properties
• 25 days of annual leave

Salary: £13.05 per hour