Reservations Host

Brindisakitchens; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading London restaurant as a Reservations Host to deliver outstanding customer service and manage reservations. This role requires experience in a similar position, excellent organizational skills, and a commitment to providing a personal touch to every guest experience, ensuring they leave satisfied.

Qualifications

• Experience in a similar hybrid host/service role.
• Confident and friendly with strong guest focus.
• Familiar with reservation systems.

Responsibilities

• Manage reservations efficiently via various channels.
• Greet diners warmly and escort them to tables.
• Support smooth floor operations during service.

Skills

Customer Service

Attention to Detail

Organization

Tools

SevenRooms

Job description

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Reservations Host – Brindisa Tapas London Bridge

Due to the nature and size of the restaurant, this role is ideal for an experienced waiter or host with a great personality, a strong sense of responsibility, excellent organisation, and a keen attention to detail.

The Reservations Host will play a key role in representing and upholding the Brindisa vision and values, delivering outstanding customer service to every guest, from the moment they make contact with us through to their visit and departure. The goal is to ensure guests are met with a seamless, personal experience that exceeds expectations, encourages return visits, and contributes to increased revenue.

Given the small size of the restaurant, the Reservations Host will also be required to support the front-of-house team on the restaurant floor during service. While they will not be responsible for covering a full section, they will be expected to actively assist during busy periods. Working days may vary during bank holidays and festive periods.

• Manage all reservations and walk-in bookings efficiently and accurately via SevenRooms and other channels.
• Greet all diners warmly, escort them to their tables, and present menus.
• Answer the restaurant phone promptly, handling guest communications clearly and courteously.
• Proactively minimise cancellations and inform guests of any last-minute changes.
• Support smooth floor operations during service while keeping primary focus on hosting duties.
• Provide flexible and appropriate solutions to guest requests and queries.
• Maintain high standards of service, anticipating guest needs.
• Take proactive actions such as arranging suitable seating, suggesting menu items, and helping with table service when required.
• Thank guests at the end of their visit and report any feedback to the management team.
• Maintain and update guest profiles, tags, and relevant CRM data to support marketing and personalisation efforts.
• Complete end-of-day reports in line with company standards and procedures.
  
  

Reservations Host – Brindisa Tapas London Bridge

Due to the nature and size of the restaurant, this role is ideal for an experienced waiter or host with a great personality, a strong sense of responsibility, excellent organisation, and a keen attention to detail.

The Reservations Host will play a key role in representing and upholding the Brindisa vision and values, delivering outstanding customer service to every guest, from the moment they make contact with us through to their visit and departure. The goal is to ensure guests are met with a seamless, personal experience that exceeds expectations, encourages return visits, and contributes to increased revenue.

Given the small size of the restaurant, the Reservations Host will also be required to support the front-of-house team on the restaurant floor during service. While they will not be responsible for covering a full section, they will be expected to actively assist during busy periods. Working days may vary during bank holidays and festive periods.

Key Responsibilities

• Manage all reservations and walk-in bookings efficiently and accurately via SevenRooms and other channels.
• Greet all diners warmly, escort them to their tables, and present menus.
• Answer the restaurant phone promptly, handling guest communications clearly and courteously.
• Proactively minimise cancellations and inform guests of any last-minute changes.
• Support smooth floor operations during service while keeping primary focus on hosting duties.
• Provide flexible and appropriate solutions to guest requests and queries.
• Maintain high standards of service, anticipating guest needs.
• Take proactive actions such as arranging suitable seating, suggesting menu items, and helping with table service when required.
• Thank guests at the end of their visit and report any feedback to the management team.
• Maintain and update guest profiles, tags, and relevant CRM data to support marketing and personalisation efforts.
• Complete end-of-day reports in line with company standards and procedures.
  
  

We Are Looking For Someone Who

• Experienced in a similar hybrid host/service role
• Confident, friendly, and exceptionally guest-focused
• Highly organised and attentive to detail
• Communicates clearly and works well under pressure
• Familiar with reservation systems (ideally SevenRooms)
• Proactive, reliable, and a strong team player

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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