Night Guest Services Pro - Flexible Hours & Perks

Rbh Hospitality Management; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

30% F&B discount

Free meals on duty

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Refer a Friend scheme

Wellness events

Job summary

RBH Hospitality Management in Greater London is seeking a dedicated Night Auditor to oversee overnight operations, welcome late arrivals, and manage check-ins and check-outs to ensure seamless service. You will maintain accurate end-of-day reports and support guests with requests through the night.

The role calls for detail orientation, calm under pressure, and teamwork to hand off smoothly to the morning crew. A friendly, flexible hospitality mindset is essential.

Responsibilities

• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Be the go-to for any guest requests during the night, whether it's room service or an extra pillow.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.

Job description

RBH Hospitality Management in Greater London is seeking a dedicated Night Auditor to oversee overnight operations, welcome late arrivals, and manage check-ins and check-outs to ensure seamless service. You will maintain accurate end-of-day reports and support guests with requests through the night.

The role calls for detail orientation, calm under pressure, and teamwork to hand off smoothly to the morning crew. A friendly, flexible hospitality mindset is essential.