Night Front Office Supervisor – Guest Experience

Apex Hotels; Dunblane; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee通信

Job summary

Apex Hotels in Dunblane is seeking an Assistant Night Manager to lead the front office team during the night shift and ensure guest safety and a seamless experience. You will supervise reception, manage night operations, and respond to guest feedback with a focus on service quality.

We value initiative, teamwork and a warm hospitality approach, offering a competitive pay, 29 days holiday, and a suite of employee benefits to support your wellbeing and development.

Qualifications

• Customer service orientation and ability to engage with guests.

Responsibilities

• Be present in lobby and reception during peak times and support your team.
• Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks.
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures.
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
• Ensure all procedures are followed and all night jobs are complete.
• Producing any nightly reports.

Skills

Customer service

Team leadership

Night shift

Front Office

Attention to detail

Job description

Apex Hotels in Dunblane is seeking an Assistant Night Manager to lead the front office team during the night shift and ensure guest safety and a seamless experience. You will supervise reception, manage night operations, and respond to guest feedback with a focus on service quality.

We value initiative, teamwork and a warm hospitality approach, offering a competitive pay, 29 days holiday, and a suite of employee benefits to support your wellbeing and development.