Assistant Night Manager

Apex Hotels; Dunblane; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee通信

Job summary

Apex Hotels in Dunblane is seeking an Assistant Night Manager to lead the front office team during the night shift and ensure guest safety and a seamless experience. You will supervise reception, manage night operations, and respond to guest feedback with a focus on service quality.

We value initiative, teamwork and a warm hospitality approach, offering a competitive pay, 29 days holiday, and a suite of employee benefits to support your wellbeing and development.

Qualifications

• Customer service orientation and ability to engage with guests.

Responsibilities

• Be present in lobby and reception during peak times and support your team.
• Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks.
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures.
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
• Ensure all procedures are followed and all night jobs are complete.
• Producing any nightly reports.

Skills

Customer service

Team leadership

Night shift

Front Office

Attention to detail

Job description

Why Join Apex Hotels ?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as an Assistant Night Manager in Dunblane. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

Role Overview:

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.

As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.

Main Responsibilities:

• Be present in lobby and reception during peak times and support your team


• Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks


• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues


• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.


• Ensure compliance with all Apex financial, privacy, data security and H&S procedures


• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.


• Ensure all procedures are followed and all night jobs are complete.


• Producing any nightly reports.

About you:

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Can deliver excellent standards


• Uses initiative


• Is self-aware and able to evaluate their own work


• Has a customer service attitude


• Has the ability to multi-task and provides excellent attention to detail


• Holds a genuine desire to provide a Warmer Welcome to our guests


• Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday


• Training and development from day one


• Employee events and celebrations


• Inhouse company interactive employee communication APP


• Entry to our state-of-the-art gym and pools


• Healthy meals to enjoy while you're working.


• Access to an external Employee Assistance Programme


• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.


• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive

• Access to our discounts and wellbeing platform \"Treat Yourself Here\", unlocking savings and experiences for you and your family.


• Involvement in our employee recognition schemes


• Long service recognition


• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two


• 50% discount in our restaurants


• Cycle to Work Scheme


• Discounted room rates for employees, friends, and family


• Spa treatments and product discounts


• Life Assurance cover

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.