Night Front Office Graduate

The-Landmark-London; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension with company contributions

50% restaurant discounts

Friends & Family rates across ourhot

Complimentary stay after probation

Uniforms provided and laundered

Free meals on duty

Employee Assistance Programme

Bike to work scheme

Discounts on benefits platform

Team member and Friends & Family rates

Job summary

The Landmark London is seeking a Night Front Office Graduate to join our Front Office Team on a permanent basis with an immediate start. You will work 40 hours per week on a shift rota, delivering memorable moments and five-star service to guests while upholding hotel standards.

Join a lively, energy-filled team and benefit from a comprehensive range of perks and development opportunities, supporting your growth in a prestigious city hotel environment.

Qualifications

• Experience in hospitality and front desk operations.
• Ability to upsell hotel products to guests.
• Knowledge of hotel SOPs and procedures.

Responsibilities

• Maintain and adhere to The Landmark London SOPs while delivering 5* service to guests.
• Explain hotel products and rates, and provide recommendations to maximise department revenue.
• Understand policies and procedures and handle guest situations professionally.

Skills

Front Office

Guest Service

Communication

Teamwork

Job description

Enrich the Journeys of our People and our Guests as our Night Front Office Graduate!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey!We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Front Office Graduate are:

• Annual Earnings up to £31,000 (£26436.80basic salary+ non-contractual Tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Front Office Graduate, to join our Front Office Team

on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Front Office Graduate, your main duties and expectations for the role will include:

• Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
• Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
• Understanding of relevant policies and procedures and how to deal with specific situations.

You will be required to work 40 hours per week, on a shift rota.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Night Front Office Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK