Assistant In Room Dining Manager

The Landmark London; Greater London; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Pension contributions

Restaurant discounts

Friends & Family rates

Complimentary stay

Private medical insurance

Season ticket loan

Wellbeing support

Management development

Bike to work

Uniforms provided

Free meals on duty

Gala events

Job summary

The Landmark London is looking for an Assistant Manager in our In Room Dining department to join our team on a permanent basis with an immediate start. You will help deliver memorable five-star service and lead the room dining team to excellence.

We offer extensive benefits and a supportive environment focused on growth and development within a luxury hotel setting.

Qualifications

• Experience leading in-room dining or luxury hotel service.
• Proven ability to deliver five-star service.
• Strong leadership and coaching skills.

Responsibilities

• Support the In-Room Dining Manager in leading and developing the team.
• Oversee daily in-room dining operations and guest experiences.
• Maintain high standards of food quality, service, hygiene and presentation.
• Drive guest satisfaction by anticipating needs and handling feedback.
• Assist with training, scheduling, stock control and cost management.

Skills

Team leadership

Guest service

Communication

Job description

Enrich the Journeys of our People and our Guests as ourAssistant Manager in our In Room Dining Department!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Assistant Manager are:

Annual earnings up to £41,000.00 (£ 35,888.00 base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionateAssistant Manager, to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As anAssistant Manager, your main duties and expectations for the role will include:

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service in line with The Landmark London’s luxury standards.
• Oversee daily in-room dining operations, ensuring timely delivery, impeccable presentation, and personalised guest experiences.
• Maintain the highest standards of food quality, service excellence, hygiene, and departmental presentation at all times.
• Drive guest satisfaction by anticipating guest needs, handling feedback professionally, and creating memorable dining experiences within the comfort of their rooms.
• Assist with team training, staff scheduling, stock control, and cost management to ensure efficient operations and achievement of departmental targets.

You will be required to work such hours as are necessary to fulfil their duties and, in any event, not less than 40 hours.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

All applicants must be legally eligible to work in the UK.