Assistant Manager

The Landmark London Hotel; Greater London; Sur place; GBP 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Pension with company contributions

50% discount in restaurants and Spa

Team member and Friends & Family rates

Complimentary stay after probation

Discounts on benefits platform

Private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7

Development plans and management prog.

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered

Free meals on duty

Taskforces to contribute to business

Employee recognition schemes and gala/

Résumé du poste

The Landmark London is seeking an Assistant Manager for the In Room Dining department to lead a passionate team and deliver five-star service. This permanent role demands energy, strong customer focus, and a drive to create memorable guest experiences in a luxury setting.

You will oversee daily operations, uphold food quality and hygiene standards, and support with training, scheduling, stock control, and cost management to achieve departmental targets.

Qualifications

• Experience in luxury hotel in-room dining is preferred.
• Strong leadership and guest service focus.

Responsabilités

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service in line with The Landmark London’s luxury standards.
• Oversee daily in-room dining operations, ensuring timely delivery, impeccable presentation, and personalised guest experiences.
• Maintain the highest standards of food quality, service excellence, hygiene, and departmental presentation at all times.
• Drive guest satisfaction by anticipating guest needs, handling feedback professionally, and creating memorable dining experiences within the comfort of their rooms.
• Assist with team training, staff scheduling, stock control, and cost management to ensure efficient operations and achievement of departmental targets.

Connaissances

Team leadership

Guest service

Food hygiene

Cost control

Description du poste

Enrich the Journeys of our People and our Guests as ourAssistant Manager in our In Room Dining Department!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Assistant Manager are:

Annual earnings up to £41,000.00 (£ 35,888.00 base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionateAssistant Manager, to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As anAssistant Manager, your main duties and expectations for the role will include:

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service in line with The Landmark London’s luxury standards.
• Oversee daily in-room dining operations, ensuring timely delivery, impeccable presentation, and personalised guest experiences.
• Maintain the highest standards of food quality, service excellence, hygiene, and departmental presentation at all times.
• Drive guest satisfaction by anticipating guest needs, handling feedback professionally, and creating memorable dining experiences within the comfort of their rooms.
• Assist with team training, staff scheduling, stock control, and cost management to ensure efficient operations and achievement of departmental targets.

You will be required to work such hours as are necessary to fulfil their duties and, in any event, not less than 40 hours.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

All applicants must be legally eligible to work in the UK.