Night Front Desk Host - Casual, Tips Included

West Sussex; United Kingdom; À distance; GBP 27 000 - 32 000; Temps partiel

Résumé du poste

The Goodwood Hotel is seeking a Casual Night Front Desk Host to welcome guests overnight, ensuring outstanding service and support throughout their stay. You’ll be the face of the hotel during night shifts, handling check-ins, inquiries, luggage, and room-service requests with a proactive and professional approach.

As part of the overnight team, you will maintain a safe, welcoming environment and manage overnight administrative tasks while delivering exceptional guest experiences with a focus on

Qualifications

• Experience in customer-facing roles preferred.
• Passion for hospitality and delivering exceptional guest experiences.
• Ability to work nights and maintain professionalism overnight.

Responsabilités

• Greet guests warmly during night shifts.
• Manage guest check-ins/outs and overnight inquiries.
• Assist with luggage, room service requests and requests as needed.
• Anticipate guest needs and exceed expectations where possible.
• Handle feedback, queries and complaints with professionalism.
• Complete overnight administrative tasks accurately.
• Maintain a safe, welcoming environment for guests and colleagues.

Connaissances

Guest service

Hospitality

Multitasking

Independent decision-making

Description du poste

The Goodwood Hotel is seeking a Casual Night Front Desk Host to welcome guests overnight, ensuring outstanding service and support throughout their stay. You’ll be the face of the hotel during night shifts, handling check-ins, inquiries, luggage, and room-service requests with a proactive and professional approach.

As part of the overnight team, you will maintain a safe, welcoming environment and manage overnight administrative tasks while delivering exceptional guest experiences with a focus on