Night Receptionist: Guest Experience Lead

Hilton Worldwide Holdings Inc.; Glasgow; Hybrid; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free parking

Health club membership

Golf discounts

QHotels discounts

Training support

Employee assistance program

Job summary

The QHotels Collection’s Glasgow Westerwood Hotel, Spa & Golf Resort just outside Glasgow in Cumbernauld is seeking a Night Receptionist to join our front of house team. You’ll welcome guests, handle late check-ins and check-outs, and address enquiries with warmth and professionalism to ensure a smooth, secure and memorable stay.

The role rewards proactive, guest‑focused service and the ability to work with minimal supervision.

Qualifications

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Responsibilities

• Oversee night-time reception, greet guests, manage check-ins and check-outs, and resolve enquiries and complaints to ensure guest satisfaction.

Job description

The QHotels Collection’s Glasgow Westerwood Hotel, Spa & Golf Resort just outside Glasgow in Cumbernauld is seeking a Night Receptionist to join our front of house team. You’ll welcome guests, handle late check-ins and check-outs, and address enquiries with warmth and professionalism to ensure a smooth, secure and memorable stay.

The role rewards proactive, guest‑focused service and the ability to work with minimal supervision.