Night Facilities officer

Salix Homes Limited; Manchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Health Cash Plan

Life Assurance 3x annual salary

34 days annual leave (incl. holidays)

Flexible working policies

Investors in People Gold

Job summary

Salix Homes Limited is recruiting for a night-time frontline role in Manchester. You will work as part of a team delivering a professional, high-quality night-time customer service, monitoring CCTV, patrolling, and responding to ASB reports in high-rise blocks.

The role involves lone working, emergency caretaking, and handling the OOH phone line, with a 4-on/4-off night pattern from 9pm–8am weekdays and 8pm–8am weekends and bank holidays.

Qualifications

• Experience in customer facing roles.
• Willingness to work night shifts.
• Full valid driving licence.
• SIA CCTV licence (we would consider applicants without one).

Responsibilities

• CCTV monitoring.
• Mobile security patrols.
• Attend Anti-social behaviour reports in high-rise blocks.
• Lone working.
• Emergency caretaking and cleaning in high-rise blocks.
• Answering and handling calls on the OOH line.
• Raising OOH emergency repairs and allocating to OOH operatives.

Skills

Customer service

Night shift readiness

Driving license

SIA CCTV licence

Job description

We are looking to recruit ambitious, driven, customer focus people to join our award-winning social housing organisation in our vision to ‘helping our communities, live, grow and thrive together’. Providing a customer focused service, you will help to prevent and address nuisance behaviour, patrol and control access to all our high-rise blocks, and deal with answering our emergency phone line.

What we offer as a company

• Annual Salary of up to £35,647– (Includes salary + 33.3% shift allowance)
• Up to 34 days annual leave – increases with years services + bank holidays
• Flexible Working and Family friendly policies
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

The main purpose of the role is to work as part of a team delivering a professional, high quality night-time customer service, the role will include;

• CCTV monitoring
• Mobile security patrols
• Attending Anti-social behaviour reports within our high-rise tower blocks
• Lone working
• Emergency caretaking and cleaning service of our high-rise tower blocks
• Phone handling for our OOH telephone line
• Raising OOH emergency repairs and allocating to OOH operatives

You will be working a 4 on 4 off night shift pattern starting at 9pm till 8am Monday to Friday and 8pm till 8am on weekends and all bank holidays as part of a team delivering a front-line service to meet customer demand at first point of contact.

What we’re looking for

• Someone who is comfortable working night shifts
• Passionate about customer service
• Experience in customer facing roles
• Comfortable working both indoors and outdoors in varying weather conditions and working to ensure your work is completed to a high standard and thrive on a varied workload
• Full valid driving licence
• SIA CCTV licence - we would consider applicants who don’t currently hold a licence

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at [e-mail]

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.