Night Concierge

Social Interest Group; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted tickets to events

Reflective Practice sessions with a 3r

Training and Development

Employee Assistance Programme

Life Assurance

Cycle-to-work

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group (SIG) is seeking a Night Services Worker to support residents in a calm, compassionate and safety-focused environment in London. The role covers night shifts on a rolling rota, requiring strong communication and independent work during quieter hours.

You will monitor welfare, respond to incidents, complete handovers, and help residents build confidence while maintaining a clean, welcoming space. Training and wellbeing support are provided.

Qualifications

• Ability to work independently and taking responsibility for the night service
• Excellent communication with residents, colleagues and external partners
• Commitment to diversity, equity and inclusion in everything you do
• Stay calm and supportive in a fast-paced environment
• Flexible to meet the demands and needs of the service, including on-call emergencies
• Proficient with IT systems including case management and Microsoft
• Compassionate, non-judgmental approach
• Share SIG values of Ambition, Empowerment, Inclusivity, and Transparency

Responsibilities

• Monitor welfare checks and respond to emergencies
• Maintain professionalism with visitors, attend to calls, manage deliveries
• Provide clear morning handovers with updates on residents, incidents, safeguarding
• Remain alert and monitor CCTV during shifts
• Collaborate with the wider team to address urgent issues
• Support risk assessments and safeguarding checks
• Help residents build confidence and independence
• Keep environment clean and report repairs and complete admin tasks accurately

Skills

Independent work

Communication skills

DEI minded

Calm under pressure

Flexibility

IT proficiency

Tools

Case management software

Microsoft Office

ATS

Job description

Shift Pattern

37.5 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 20:00 - 08:30, working on average 3/4 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.

Key Responsibilities

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
• Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
• Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns
• Remain alert and monitor CCTV throughout the shift
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively

About the Role

We're looking for someone who understands the importance of compassion, routine, and safety especially at night and who's ready to make a difference in a calm, consistent way. Whether you've worked in supported housing before or bring transferable skills from another role, what matters most is if you're dependable, care about people, and want to make a difference during quieter hours.

Requirements

• Ability to work independently and taking responsibility for the night service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.
• Ability to take a compassionate, non judgmental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Benefits & Perks

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

How We Work

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.