Guest Experience Specialist — Front Desk

Focus Hotels Management Limited; Greater London; Ibrido; GBP 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Training and development

28 days holiday including Bank Hollid"

Pension entitlement

Discounted hotel room rates

Descrizione del lavoro

Focus Hotels Management Limited is hiring a Guest Service Assistant for the Hampton by Hilton London Excel, a 209-room property located near ExCeL London and London City Airport. You will be at the heart of the hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out.

In this fast-paced role you will manage guest queries, assist with reservations and billing, coordinate with other departments, and uphold high service standards.

Competenze

• Customer service experience is essential.
• Strong attention to detail and organisation.
• IT proficiency with hotel management systems and standard office software is desirable.
• Excellent communication skills.
• Hospitality experience is a plus but not required.

Mansioni

• Managing guest queries and requests, ensuring seamless check-in and check-out.
• Resolving guest concerns and issues promptly, ensuring guest satisfaction.
• Assist with reservations, room allocations, and billing.
• Keeping the front desk organised, welcoming, and running smoothly.
• Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
• Upholding hotel policies and procedures to maintain high standards of service.

Conoscenze

Customer service

Attention to detail

IT proficiency

Communication skills

Hospitality experience

Descrizione del lavoro

Focus Hotels Management Limited is hiring a Guest Service Assistant for the Hampton by Hilton London Excel, a 209-room property located near ExCeL London and London City Airport. You will be at the heart of the hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out.

In this fast-paced role you will manage guest queries, assist with reservations and billing, coordinate with other departments, and uphold high service standards.