Duty Manager

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Staff recognition schemes

Wellbeing and training programmes

Talent referral programme

Job summary

Leonardo Hotel Management (UK) Limited seeks a Duty Manager to steer daily hotel operations and deliver exceptional guest experiences across our London-area hotel. You will engage a vibrant team, uphold service standards, and collaborate with departments to ensure smooth running and memorable stays.

You’ll supervise day-to-day activities, resolve issues promptly, and help attract and develop talent, aiming to enhance guest satisfaction and hotel performance in a fast-paced hospitality

Qualifications

• Experience in hospitality management.
• Strong leadership and people skills.
• Ability to coach and develop team members.

Responsibilities

• Direct daily hotel operations and drive guest satisfaction.
• Collaborate across departments to maintain service standards.
• Assist in recruitment and interviewing of new staff.
• Coach and train new starters to build confidence in their roles.
• Resolve guest issues and manage complaints with tact.
• Partner with HR for team engagement activities.
• Support senior operations in achieving hotel targets.

Skills

Guest service

Leadership

Team coordination

Interpersonal skills

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Some of the perks our Duty Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Duty Manager?

We look after our colleagues just as well as we look after our guests.

Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.

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