Night Connect Responder: Remote & In-Home Support

Forliving; Wishaw; On-site; GBP 15,000 - 21,000; Full time

Job summary

SOL Connect is seeking a dedicated Responder to deliver overnight support to people in their own homes, providing reassurance, wellbeing monitoring, and TEC-based care. Working from our HUB, you will connect with clients for remote and occasional in-person visits to promote safety and independence.

You will build trusted relationships with service users, respond to wellbeing changes, and liaise with families and emergency services as required.

Responsibilities

• Deliver person-centred support in line with individual outcomes and Technology Enabled Care (TEC) support plans.
• Build trusted relationships with people using the SOL Connect service.
• Use the SOL Connect HUB to provide responsive support, reassurance and wellbeing monitoring.
• Assess situations and make informed decisions to ensure people receive the right support at the right time.
• Carry out remote and in-person wellbeing visits when required.
• Support people to remain safe, independent and connected within their communities.
• Respond to changes in wellbeing, requests for support and incidents in line with agreed procedures.
• Support people following a fall or other incident in accordance with training and organisational procedures.
• Liaise effectively with families, carers, emergency services and partner agencies when required.
• Respond to issues relating to TEC equipment and escalate concerns where appropriate.
• Promote safeguarding, dignity, choice and control in all aspects of your work.
• Maintain accurate and up-to-date records using organisational systems.
• Contribute to the ongoing development and improvement of the SOL Connect service.
• Act as a positive ambassador for SOL and its values.

Job description

SOL Connect is seeking a dedicated Responder to deliver overnight support to people in their own homes, providing reassurance, wellbeing monitoring, and TEC-based care. Working from our HUB, you will connect with clients for remote and occasional in-person visits to promote safety and independence.

You will build trusted relationships with service users, respond to wellbeing changes, and liaise with families and emergency services as required.