Night Concierge & Security at Luxury Retirement Village

Audley Villages; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

28 days holiday

50% discount on food and drinks

Staff rates on guest suites

Full training through our Academy

Learning and development opportunities

Employee discount portal

Refer a Friend bonus

Free uniform

Job summary

Audley Villages in London is seeking a Night Porter to keep the village safe, welcoming and well-presented overnight. You will monitor CCTV, carry out security checks, respond to emergencies, and help with overnight cleaning, pool prep and reception duties.

The role requires independent, calm decision making and a warm, customer-focused approach to owners and guests. Full training will be provided, with a supportive team across hospitality, facilities and security, plus pension, generous

Qualifications

• Experience in a night security, hospitality, care, facilities or customer-facing environment.
• Strong written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems.
• Ability to remain calm and professional in emergencies.
• Strong organisational skills and the ability to manage competing priorities.
• Warm, empathetic and customer-focused approach.
• Reliability to work overnight and, at times, alone.

Responsibilities

• Carrying out overnight security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required while maintaining professional boundaries and privacy.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining records and handling information sensitively and confidentially.
• Following Health & Safety, Fire Safety, safeguarding and company procedures.

Skills

Reliability

Communication

Calm under pressure

Customer focus

Independent worker

Job description

Audley Villages in London is seeking a Night Porter to keep the village safe, welcoming and well-presented overnight. You will monitor CCTV, carry out security checks, respond to emergencies, and help with overnight cleaning, pool prep and reception duties.

The role requires independent, calm decision making and a warm, customer-focused approach to owners and guests. Full training will be provided, with a supportive team across hospitality, facilities and security, plus pension, generous