Night Concierge & Guest Experience Host

The Bay Tree Hotel, Burford; West Oxfordshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25% discount on food and drink

Weekly tips

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream early access

Job summary

The Bay Tree Hotel in Burford is seeking a dedicated Night Porter to deliver warm, attentive service during night hours. You will welcome late guests, assist with their needs, and ensure smooth late check-ins and early check-outs while maintaining a relaxing, safe environment.

Join a team focused on hospitality, individuality, and community, with opportunities for induction, training, and progression as part of Cotswold Inns & Hotels.

Qualifications

• Friendly and welcoming demeanor for night guests.
• Ability to assist guests during night hours.
• Experience with late check-ins and early check-outs.
• Engaging personality focused on guest experience.

Responsibilities

• Greet late arriving guests and provide a welcoming presence.
• Assist and support guests throughout night shifts.
• Manage late check-ins and early check-outs to ensure smooth arrival and departure experiences.
• Create a warm, comfortable atmosphere and go above and beyond for guests.

Skills

Friendly presence

Guest service

Night shift duties

Guest satisfaction

Job description

The Bay Tree Hotel in Burford is seeking a dedicated Night Porter to deliver warm, attentive service during night hours. You will welcome late guests, assist with their needs, and ensure smooth late check-ins and early check-outs while maintaining a relaxing, safe environment.

Join a team focused on hospitality, individuality, and community, with opportunities for induction, training, and progression as part of Cotswold Inns & Hotels.