Night Porter

The Bay Tree Hotel, Burford; West Oxfordshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25% discount on food and drink

Weekly tips

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream early access

Job summary

The Bay Tree Hotel in Burford is seeking a dedicated Night Porter to deliver warm, attentive service during night hours. You will welcome late guests, assist with their needs, and ensure smooth late check-ins and early check-outs while maintaining a relaxing, safe environment.

Join a team focused on hospitality, individuality, and community, with opportunities for induction, training, and progression as part of Cotswold Inns & Hotels.

Qualifications

• Friendly and welcoming demeanor for night guests.
• Ability to assist guests during night hours.
• Experience with late check-ins and early check-outs.
• Engaging personality focused on guest experience.

Responsibilities

• Greet late arriving guests and provide a welcoming presence.
• Assist and support guests throughout night shifts.
• Manage late check-ins and early check-outs to ensure smooth arrival and departure experiences.
• Create a warm, comfortable atmosphere and go above and beyond for guests.

Skills

Friendly presence

Guest service

Night shift duties

Guest satisfaction

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold's. Whether it's a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller's values at our core - doing things the right way, being part of the family, celebrating individuality, and always asking what's next? - we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Bay Tree holds a magical ambiance that it has been remembered for, for centuries. Throughout the hotel the national trust colours are used from Farrow and Ball. Stonewalls, flagstone floors with open log fireplaces and wooden beams, create that home away from home feeling our guests seek.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Night Porter:

• Provide a friendly and welcoming presence for late arriving guests.
• Offer assistance and support to guests throughout the night.
• Manage late check-ins and early check-outs, contributing to guests' first and last impressions of the hotel.
• A warm and engaging personality, going above and beyond to make guests feel comfortable.