Night Concierge

Montcalm Collection; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance starting at 28 days

Birthday leave

Wellbeing support and EAP

Wellbeing programs and life coaching

Healthcare cashback

Gym membership discounts

Learning and development opportunities

Volunteer day

Employee referral programme

Complimentary meals on duty

International hotel discounts

City-wide discounts

Recognition programmes

Social events

Job summary

Montcalm East, a luxury hotel on City Road, is seeking a skilled Night Concierge to deliver exemplary service during night shifts. You will greet guests, handle late check-ins, and ensure smooth operations across departments while upholding Montcalm Collection standards.

The role requires excellent English, initiative, and strong knowledge of London dining and attractions. Prior 5* experience is preferred, with visa eligibility noted for UK work.

Qualifications

• Excellent level of spoken and written English
• Ability to work on own initiative
• Comprehensive knowledge of London restaurants and attractions
• Knowledge of Opera
• Previous experience in a 5* property preferable

Responsibilities

• Greeting all guests in a friendly and professional manner
• Assist guests with late check-ins and early check-outs
• Provide the highest possible standard of service to the guests
• Support and assist night shift staff to ensure smooth operations
• Ensure messages and faxes are delivered promptly to guests
• Know room locations and facilities offered to guests
• Keep entrance and surrounding areas clean and tidy at all times
• Meet guest requests and follow up politely and efficiently
• Coordinate with night staff to handle guest requests and maintain operations
• Maintain a quiet and orderly hotel environment during the night
• Promote other Montcalm Hotels and restaurants
• Stay informed about London trends and local attractions

Skills

Excellent English

Guest service

Attention to detail

London knowledge

Opera knowledge

Job description

United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.

Overview

Montcalm East is looking for a skilled and ambitious Night Concierge to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards during night shifts.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

• Competitive salary that reflects your talent, contribution, and potential.
• Holiday allowance starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering gifts for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Key Responsibilities

• Greeting all guests in a friendly and professional manner.
• Assist guests with late check‑ins and early check‑outs, ensuring a seamless and efficient process.
• Providing the highest possible standard of service to the guests.
• Provide support and assistance to other night shift staff, ensuring smooth operations across all departments during night time hours.
• Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
• Being familiar where all rooms are located and what facilities each type of room offers to the guest.
• Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
• Ensuring that all guest requests are met and followed up in a polite and efficient manner.
• Coordinate with other night shift staff to handle guest requests and maintain hotel operations.
• Ensure the hotel environment remains quiet and orderly during the night, addressing any disturbances promptly and discreetly.
• Having a thorough knowledge of the hotel and the company.
• Promoting other Montcalm Hotels and restaurants.
• Good knowledge of London and continually update knowledge of the latest trends.
• Seeking ways to maintain, improve and effectively manage the porters and doormen.
• Carrying out any other reasonable requests as instructed by manager.

Essential Qualifications

• Excellent level of spoken and written English
• Ability to work on own initiative.
• Approachable, professional and an eye for detail
• Comprehensive knowledge of London restaurants and attractions
• Knowledge of Opera.
• Previous experience in a 5* property preferable.

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Night Concierge London, United Kingdom