Night Concierge

Extra Care; Larkhill; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Accrued Annual Leave

Onsite Gym access

Ongoing Training and Development

Usual Benefits

Job summary

ExtraCare Charitable Trust is recruiting a Night Concierge (Relief) for Lark Hill Retirement Village. You will be the reassuring overnight presence, helping residents and staff stay safe and supported while maintaining a clean, welcoming environment.

Key duties include responding to emergencies with first aid if needed, performing safety checks, monitoring CCTV, and assisting the care team only in urgent situations. This role offers training and a friendly team environment.

Qualifications

• Experience in security operations and CCTV monitoring.
• Great communication skills with a strong customer service focus.
• Confidence in risk assessments and statutory building checks.
• A practical thinker with a positive, can-do attitude.
• Strong attention to detail, able to work independently, and quick to respond in emergencies.

Responsibilities

• Carry out cleaning duties in communal areas as required.
• Ensure safety and welfare of residents during night hours.
• Maintain building security and grant access for emergency services.
• Patrol interior and exterior areas, check fire panels and exits.
• Monitor CCTV and respond to security concerns.
• Assist care team only in emergencies.
• Escort night staff to on-site locations and assist in emergencies.
• Make calls to emergency services when needed.
• Review and update risk assessments and statutory checks.
• Uphold Health and Safety policies and requirements.

Skills

Security operations

CCTV monitoring

Communication

Risk assessments

Emergency response

Attention to detail

Tools

CCTV systems

Job description

Lark Hill Retirement Village, part of the Extra Care Charitable Trust, are recruiting Night Concierge (Relief) staff now! The role is with ExtraCare Charitable Trust, focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you'll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes responding to emergencies with first aid if needed, maintaining a clean and welcoming environment, carrying out vital health, safety, and security checks, and stepping in to support the care team only in urgent situations. Extracare does not participate in the current "UK Visa Sponsorship" scheme and we would not be able to facilitate sponsorship.

Benefits

• + Accrued Annual Leave
• + Free Use of Onsite Gym
• + Ongoing Training and Development
• + Plus, Usual Benefits

Are you a Night Concierge who is friendly, compassionate, patient and dependable person who enjoys helping others and keeping things running smoothly?, As a Night Concierge, you will be expected to carry out the following tasks:

• + To be responsible for carrying out cleaning duties in the communal areas as required in the cleaning schedules for their location.
• + Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period.
• + To ensure the building remains secure at all times and give access to emergency services from time to time as appropriate.
• + Patrolling inside, checking fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen and laundries.. Check if all residents have left the bar, if so, turn Village lights off and tidy bar area. Also patrol outside and the perimeters of the village during the evening and night.
• + Monitoring of CCTV surveillance to identify areas of concern..
• + In emergency situations only assist the care team to deliver care and support to residents.
• + To provide a safe environment for other night staff members by escorting them to on site locations, outside of the village centre as part of their night duties or to react to emergency calls.
• + To make calls to emergency services or take appropriate action in the event of a serious incident or emergency,
• + To take responsibility for all aspects of Health and Safety in your location ensuring ExtraCare's Health and Safety Policies and Requirements are fully implemented, monitored and adhered.
• + To review and keep up to date Risk assessments relating to the building and statutory checks.

• + Experience in security operations and CCTV monitoring.
• + Great communication skills with a strong customer service focus.
• + Confidence in carrying out risk assessments and statutory building checks.
• + A practical thinker with a positive, can-do attitude.
• + Strong attention to detail, able to work independently, and quick to respond in emergencies.
• + An open, honest communicator who helps create a safe and welcoming experience for residents.
• + An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.
• + An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process

ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received.