Intensive Housing Management Officer

Social Interest Group; Romford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted tickets to events

Mental Health & Wellbeing sessions

Training & Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group (SIG) is seeking an Intensive Housing Management Officer on a fixed-term basis to rehabilitate and reintegrate male residents into the community. You will manage tenancy sustainment, rent collections, and safety while delivering person-centred care within supported accommodation.

The role focuses on building safe, inclusive communities and requires a compassionate, non-judgmental approach with strong communication and teamwork.

Qualifications

• Experience coordinating/delivering activities for people from diverse backgrounds.
• Understanding of risk assessment, risk management and safeguarding.
• Knowledge of tenancy management and social housing needs.
• IT proficiency with Microsoft Office and standard software.

Responsibilities

• Assist management with rent/charge collections, arrears, voids, and warnings.
• Carry out regular occupancy checks and maintain tenancy standards.
• Report and manage repairs to completion.
• Promote residents' safety, health and security through meaningful social interactions.
• Support residents to sustain tenancies and achieve financial independence.
• Collaborate with the team to meet residents' long-term needs.
• Complete safeguarding referrals when required.
• Maintain clean and safe environments and assist with general duties.

Skills

Coordination experience

Stakeholder engagement

Risk management

Tenancy management

IT literacy

Interpersonal skills

Negotiation

Flexibility

Values alignment

Job description

We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued.

• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Carry out regular occupancy checks.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Enhancing personal safety, health, and security through meaningful social interactions.
• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Supporting residents to sustain their tenancies and achieve financial independence.
• Work with the wider team to support residents with their long term needs.
• Promoting economic wellbeing and helping residents reintegrate into the community.
• Complete safeguarding and other referrals where required.
• Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.

This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives!

You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What are looking for:

• Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Knowledge of risk management and risk assessment
• Knowledge of license conditions and public protection
• Knowledge of tenancy management, able to share knowledge with others in the team and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Contract and Benefits

• Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs., 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

Social Interest Group (SIG) is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.