Night Concierge

Firmdale Hotels; Greater London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate

4-day on/4-day off schedule

Wagestream access

Health cashplan

Discounts on cinema, gym, travel, and餐

Job summary

Firmdale Hotels’ Haymarket Hotel is seeking a Night Concierge to ensure seamless overnight service and guest satisfaction. You will manage the desk, assist guests with arrivals and departures, and respond to requests with warmth and efficiency.

Join a luxury team known for exceptional guest experiences, where you’ll contribute to a 4-on/4-off schedule, support colleagues, and enjoy a comprehensive benefits package including health plans and discounted services.

Qualifications

• Willingness to work as part of a collaborative team.
• Excellent guest service and communication skills.
• Attention to presentation and detail.

Responsibilities

• Manage the concierge desk during night shifts.
• Answer calls and guest inquiries promptly and professionally.
• Assist guests with luggage and check-ins/check-outs.
• Fulfill guest requests with efficiency and a positive attitude.
• Maintain high standards of service and presentation for memorable guest experiences.

Skills

Team player

Customer service

Presentation

Guest experience

Job description

Are you ready to take the next step in yourhospitality career? Firmdale Hotels, renowned for its luxury boutiqueaccommodations and exceptional guest service, is looking for a dedicated NightConcierge to join our esteemed team at the Haymarket Hotel.

At Firmdale Hotels, we prideourselves on creating a unique and personalised experience for every guest.With a portfolio of award-winning hotels in London and New York, we blendcontemporary design with timeless elegance, offering an unparalleled level ofcomfort and service. Our commitment to excellence and our vibrant, inclusivework culture make Firmdale Hotels an exceptional place to build your career.

As a Night Concierge, you will bea vital part of our team, ensuring seamless operations and outstanding serviceduring the overnight hours.

Responsibilities:

• Managing the concierge desk in the absence of the wider team throughoutthe night.
• Answering incoming calls and addressing guest inquiries promptly andprofessionally.
• Assisting guests with their luggage and providing support with check-insand check-outs.
• Responding to and fulfilling guest requests with efficiency and apositive attitude.
• Upholding our high standards of service and presentation to creatememorable experiences for our guests.

What you Need:

• A keen willingness to work as part of a collaborative team.
• A customer-focused mind-set with a warm and welcoming demeanour.
• Impeccable presentation and attention to detail.
• Enthusiasm for creating a memorable guest experience.

WhatWe Offer:

• Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
• A rewarding 4-day on, 4-day off work schedule thatprovides excellent work-life balance.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

If you areenthusiastic about hospitality and thrive in a fast-paced, dynamic environment,we would love to hear from you. Join us at Haymarket Hotel and take the nextstep in your hospitality career with Firmdale Hotels.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.