Night Concierge

YMCA England & Wales; Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic charity dedicated to supporting young adults in a purpose-built housing facility. As a vital member of the housing team, you'll ensure a safe and welcoming environment for residents aged 18-30. This role involves overseeing security, managing housing duties, and liaising with emergency services when necessary. You will play a key role in maintaining the safety and accessibility of the premises, while also supporting residents in their journey towards independent living. If you have a passion for community service and a commitment to making a difference, this position offers a rewarding opportunity to contribute positively to the lives of others.

Benefits

Employer pension contribution

Health Cash plan

25 days holiday FTE

Option to purchase additional annual leave

Celebration leave

Employee Assistance Program

50% discount on nursery fees

Campsite and activities discounts

Cycle to work scheme

Qualifications

• Relevant experience in a similar role or industry is essential.
• Understanding of safeguarding principles and procedures is required.

Responsibilities

• Ensure the premises are secure and carry out patrols.
• Manage disputes and enforce policies and procedures.

Skills

Communication Skills

IT Skills

Conflict Resolution

Risk Management

Safeguarding Principles

Organizational Skills

Flexibility

Job description

Job Purpose

YMCA Basingstoke is a purpose-built supported housing facility in the centre of Basingstoke accommodating 82 people aged 18-30, supporting them to live independently. As a key member of the housing team this post will ensure that the premises and environment remains safe and accessible for all residents out of office hours and overnight.

Benefits

• Employer pension contribution
• Health Cash plan
• 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
• Option to purchase additional annual leave (up to 10 days per annum)
• Celebration leave
• Employee Assistance Program with Health Assured
• 50% discount on nursery fees
• Day camps discounts: 1 week free and 1 week at 50% per child per annum
• Campsite and activities discounts at YMCA Fairthorne Manor
• Cycle to work scheme

Main Duties & Responsibilities

• Ensure the premises are kept secure and carry out periodic patrols internally and externally.
• Carry out housing management duties including de-escalating anti-social behaviour, removal of unauthorised visitors, managing disputes and enforcing policies and procedures.
• Monitor and review CCTV coverage, downloading incidents of importance and filling reports and data using YMCA’s systems.
• Ensure risk management plans and safeguarding processes are followed, including escalation of major incidents in line with policy.
• Note and report any repairs identified during the shift.
• Keep accurate records relating to individuals and any incidents that may occur, ensuring that this information is passed on in the specified way to the management and engagement team, while ensuring that professional confidentiality and boundaries are maintained.
• Ensuring that the fire safety of the premises is not compromised, that all fire exits and escape routes are free from obstruction.
• Provide fire warden support for the building (training will be given) including management of evacuations and operating fire alarm system controls.
• Liaise with the emergency services (Fire, Police or Ambulance) in the event of a serious incident occurring.

Person Specification & Key Competencies

Qualifications and Experience:

• Relevant experience in a similar role or industry.
• A commitment to relating positively to residents, visitors, staff and volunteers.
• Excellent communication skills and good IT skills.
• Ability to react positively and effectively when faced with unwanted or high-risk behaviours.
• An understanding of safeguarding principles and procedures.
• An understanding of equality and diversity matters.

Personal Attributes

• A genuine enthusiasm for the work of the charity.
• A friendly and warm personality, able to communicate and engage positively.
• An ability to work under pressure and manage challenging situations.
• Good organisational skills to manage a varied and unpredictable workload.
• A creative and flexible approach to work.

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.