Night auditor - Reception

NOVOTEL; Greater London; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Free hotel nights

50% discount in Accor Restaurants

Discounted global rates

Accor Academy

Wellbeing support

Global opportunities

Diversity & inclusion initiatives

Job summary

Novotel London Waterloo, part of the Accor group, is recruiting a Night Receptionist to welcome guests during the night, handle check-ins, assist with safety and operations, and support other departments for the next day.

You will be the face of the hotel, ensure guest well-being, perform night audits, and uphold high standards of service. Fluency in English is required; join a bustling team in a 187-room property with 6 meeting rooms and a fitness facility.

Qualifications

• Previous Front Office experience required.
• Fluent in English.

Responsibilities

• Greet guests and manage night check-ins/outs.
• Assist other departments to prepare for the next day.
• Conduct night audits and ensure hotel safety.

Skills

Guest relations

Communication

English language

Job description

• Compensation: up to GBP 31028.4 - yearly

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Night Receptionist, you…

Are the ‘face of Novotel London Waterloo’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Receptionist, you will become part of a friendly team of 50 talents. Our hotel offers 187 bedrooms, 6 meeting rooms, bar, restaurant and fitness & sauna.

To ensure you can best welcome and care for our guests you will need to be fluent in english

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader.

With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Discover our Talent stories at www.heartists-europe.com

or on Instagram @heartists.ena

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Qualifications

Previous Front Office experience required

Additional Information

Information on the processing of personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the [emailprotected] .
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to[emailprotected] .

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.