Hotel Receptionist

Accorhotel; Cambourne; On-site; GBP 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Salary £13.45/hour

Free Gym

Free hotel nights in Accor hotels

Restaurant discounts (Accor)

Pension scheme

28 days holidays incl. bank holidays

Free parking

Job summary

Novotel Cambridge North is seeking a welcoming Receptionist to greet guests and ensure their comfort from arrival to departure. You will be the face of the hotel, delivering warm, personalised service and contributing to memorable stays.

You will rotate through front-of-house duties, handle reservations, answer calls and emails, and support the team to meet quality standards and financial targets. Weekend and public holiday availability is required.

Qualifications

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Flexibility to work weekends and public holidays.

Responsibilities

• Welcome every guest and provide exceptional service throughout their stay.
• Personalise each interaction to create a unique experience.
• Engage with the team to meet hotel quality and financial targets.
• Handle emails, phone inquiries and other admin tasks.
• Balance banking transactions for the hotel.
• Ensure Novotel Standards are met and maintained.
• Take reservations and upsell to maximise room rates.
• Assist with Food and Beverage services when required.

Skills

Customer service

Communication

Teamwork

Guest relations

Job description

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

As our next Receptionist, you…

Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Main responsibilities

• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handling emails, phone enquires and other administration tasks.
• Responsible for balancing banking transactions for the hotel.
• Ensuring Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assisting with Food and Beverage services if and when required.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.

Additional Information

Benefits

• Salary: £13.45 per hour
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.