Assistant Night Manager

AccorHotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free hotel stays and discounts

Restaurant discount across Accor

Accor Academy

Wellbeing support

Global opportunities with Accor

Job summary

Novotel London Paddington in London is seeking an experienced Assistant Night Manager to support the overnight operation. You will lead the night team alongside the Night Manager and ensure safe, smooth service, handling guest inquiries and guiding the Night Audit process.

This full-time role offers 39 hours per week, opportunities to develop within Accor, and benefits such as staff discounts, hotel stays and training through the Accor Academy.

Qualifications

• Fluent in English is required.
• Experience in night operations or similar supervisory role preferred.
• Ability to lead in the absence of the Night Manager and oversee overnight tasks.

Responsibilities

• Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
• Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
• Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
• Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
• Support daily, weekly and monthly operational and financial reporting.
• Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
• Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
• Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back-of-house areas.
• Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
• Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
• Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
• Coach, train and support the development of team members in line with Accor brand standards.
• Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
• Support the Night Manager with departmental administration, handovers and maintaining operational standards.

Skills

Guest service

Team leadership

Night Audit

Safety & security

Communication

Opera PMS

Tools

Opera PMS

Job description

Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

At Novotel London Paddington, we're looking for an experienced Assistant Night Manager to support the smooth running of our overnight operation. Working alongside the Night Manager, you'll help deliver exceptional guest service, oversee the Night Audit process, support and motivate the night team, and ensure the safety and security of our guests, colleagues and hotel. You'll also confidently lead the operation in the Night Manager's absence.

This is an exciting opportunity to join one of London's leading Novotel hotels and become part of the global Accor family.

As part of our team you can have:

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Hourly salary: £16.30 plus service charge
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality.

This is a full time position, 39 hours per week.

As our Assistant Night Manager, you will:

• Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
• Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
• Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
• Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
• Support daily, weekly and monthly operational and financial reporting.
• Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
• Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
• Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back-of-house areas.
• Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
• Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
• Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
• Coach, train and support the development of team members in line with Accor brand standards.
• Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
• Support the Night Manager with departmental administration, handovers and maintaining operational standards.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 206 rooms, and a leisure centre, which includes gym, swimming pool, sauna and steaming room.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at the Novotel London Paddington you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

When you submit an application to Novotel London Paddington, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.