Night Auditor — Elevate Overnight Guest Experience

The Hoxton; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free night stay at The Hoxton

Meal for two on start

Health cash plan

Discretionary bonus scheme

Staff discounts across Ennismore

Training and development programmes

Volunteer time off

Team events and bi-annual parties

Annual milestones bonus

Job summary

The Hoxton Shepherd’s Bush in London is seeking a confident Night Auditor to ensure exceptional overnight guest experiences. You will greet guests, assist with check-ins/outs, and support the Night Manager with overbooking and billing accuracy.

We value attitude, teamwork, and a passion for hospitality. The role is based on-site in Shepherd’s Bush, with opportunities to grow within our global brand family and enjoy staff perks and development.”

Qualifications

• Attitude and being helpful to others; able to stay calm and proactive at night.
• Willingness to learn new processes and systems.
• You value guest experience and hospitality.

Responsibilities

• Ensure guest experience remains exceptional overnight; attend to needs discreetly.
• Manage guest check-ins/outs, verify bills and minimize surprises.
• Collaborate with other teams and assist the Night Manager with overbooking issues.
• Handle phone inquiries and requests, being the go-to point for guests.

Skills

Hospitality mindset

Customer service

Team player

Night shift independence

Job description

The Hoxton Shepherd’s Bush in London is seeking a confident Night Auditor to ensure exceptional overnight guest experiences. You will greet guests, assist with check-ins/outs, and support the Night Manager with overbooking and billing accuracy.

We value attitude, teamwork, and a passion for hospitality. The role is based on-site in Shepherd’s Bush, with opportunities to grow within our global brand family and enjoy staff perks and development.”