Night Auditor

NOVOTEL; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Accor is seeking a Front Desk Security/Guest Services role at a Newcastle-upon-Tyne hotel. You will ensure registration forms comply with security regulations, protect guest safety, and provide informed support about hotel facilities and services.

The role emphasizes guest care, accurate record-keeping, and proactive issue handling. Applicants should have first aid training, an intermediate food hygiene certificate, and a flexible, can-do attitude with strong communication skills.

Qualifications

• Professional communication and customer service skills.
• Understanding and applying H&S regulations.
• Ability to work shifts and adapt to the hotel environment.

Responsibilities

• Ensure all Guest Registration Forms are fully completed.
• Take ownership for guest security and safety.
• Maintain knowledge of hotel facilities and services.
• Manage bookings correspondence and follow-up.

Skills

Professional communication

Customer service

Diversity awareness

Independent worker

Health & safety

Rapport with senior management

Problem solving

Multitasking

Attention to detail

Experience in hospitality

Education

First aid training

Food hygiene certificate (intermediate)

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
JoinusandbecomeaHeartist®.

Job Description

Main purpose:

• You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
• Take ownership for the security and safety of the guests
• To have a good knowledge of the Hotel’s facilities
• Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

• Ensures guests have a smooth running stay at the hotel.
• Organises the customer welcome and care provided by your team
• Follows the night audit procedure comprehensively
• Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution

Essential

• To be flexible.
• Have a “can do” attitude.
• Able to work shifts.

Skills and Abilities

• Professional communication skills.
• Able to communicate with business and colleagues in person by telephone and in writing.
• Awareness of diversity issues and works in a positive non-discriminatory way.

• Ability to work independently.
• To have a thorough understanding of H&S regulations.
• Ability to build rapport quickly with Senior Management.
• Ability to solve problems within area of work knowledge.
• Able to work with a variety of tasks.
• Accurate and thorough approach.
• Worked in a similar environment.

Personal Qualities

• Must be punctual and reliable.
• Must be adaptable.
• Be self-motivated.

Experience/Qualifications

• First aid training.
• Intermediate food hygiene certificate.

Desirable

• NVQ in hospitality.
• O’Level/GCSE.

Live within a commutable distance to the hotel

Due to the nature of the industry, flexibility in working hours is essential.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.