Front Office Supervisor - 30 hours/week

Acco; City of Edinburgh; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy learning

Wellbeing support

Career growth opportunities

Job summary

Accor Edinburgh Royal Mile – Hunter Square is seeking a dedicated Front Office Supervisor to lead the front desk team and ensure guest satisfaction. You may also assist with breakfast, bar, lunch, or dinner service as needed, and handle reservations and guest inquiries with professionalism.

Join a team that values guest service, collaboration, and continuous development within a global hospitality group. This role is on-site at the Edinburgh hotel, with opportunities to grow across Accor’s

Qualifications

• Previous hotel or hospitality experience is desirable.
• A positive, can-do attitude and flexibility to work in a fast-paced environment.
• Strong multitasking and communication skills are essential.
• A passion for guest service and attention to detail.

Responsibilities

• Lead the front desk team during shifts to ensure smooth operations and exceptional guest service.
• Support Food & Beverage service during breakfast, bar, lunch or dinner when needed.
• Assist with reservations, back-office tasks and guest inquiries.
• Handle guest requests and issues professionally to ensure satisfaction at every step.
• Motivate and support your team, helping new members settle in and thrive.
• Maintain compliance with health, safety and hygiene standards.

Skills

Hospitality experience

Positive attitude

Multitasking

Communication skills

Flexible hours

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate activelyinitiativesto build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As a Front Office Supervisor, you will:

Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service

Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed

Assist with reservations, back-office tasks, and guest inquiries

Handle guest requests and issues professionally, ensuring satisfaction at every step

Motivate and support your team, helping new team members settle in and thrive

Ensure compliance with health, safety, and hygiene standards

Qualifications

Previous hotel or hospitality experience desired

A positive, can-do attitude and flexibility to work in a fast-paced environment

Strong multitasking and communication skills

A passion for guest service and attention to detail

Willingness to work flexible hours, including weekends and holidays