Night Auditor

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Auditor to join their dynamic team at a prestigious hotel in London. This role focuses on delivering exceptional guest experiences during the night, ensuring all guests are attended to promptly and efficiently. As a Night Auditor, you will be responsible for managing check-ins and check-outs, maintaining accurate records, and providing high-quality service with a warm approach. If you have a passion for hospitality and enjoy working in a vibrant environment, this opportunity is perfect for you. Join a team that values personality and dedication, and take your career to the next level with exciting rewards and development opportunities.

Benefits

Training and development programmes

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in partner shops

Qualifications

• Excellent customer service and communication skills are essential.
• Organisational skills to manage guest details and requests.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out process.
• Perform audit tasks and maintain accurate cashiering balance.
• Liaise with housekeeping and manage guest requests efficiently.

Skills

Customer Service Skills

Organisational Skills

Communication Skills

Proactive Approach

Tools

Opera

Job description

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The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant as well as a fitness centre with sauna & hammam.

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant as well as a fitness centre with sauna & hammam.

Job Description

We believe that having the right personality is more important than industry experience. Smiley, open, approachable - that's how we describe our team, so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high-quality services with a warm and friendly approach. They ensure a smooth and secure environment for all the guests during the night.

Your responsibilities will include:

1. Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
2. Checking that details of regular guests are updated using Guest History.
3. Ensuring all diary events, flags and specials are actioned.
4. Checking and passing on all guest mail, messages and parcels promptly.
5. Liaising closely with Housekeeping on information relating to rooms and lost property.
6. Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
7. Ensuring all account postings are accurate and necessary paperwork is produced.
8. Ensuring an accurate cashiering balance is performed at the completion of shifts.
9. Completing all audit tasks as specified by the Night Auditors checklist.
10. Performing any other duties within the employee’s range of competence as required by management.

Qualifications

We are looking for a person who would:

1. Have excellent customer service skills.
2. Have great organisational and administration skills.
3. Work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
4. Have strong communication skills & a pro-active approach to your work.
5. Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
6. Work closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
7. Ideally have a good knowledge of Opera (not mandatory).

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes.
• Discount card to be used in Accor hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
• Meals on duty.
• Uniforms and dry cleaning.
• Recommend a friend scheme.
• Employee Advisory Service.
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example, one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification, and deletion is available in our Employee Privacy Policy.