Night Auditor

Ennismore; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Night Receptionist to ensure guests have a memorable experience at their hotel. This role involves managing guest arrivals and departures, addressing requests, and collaborating with the Night Manager. Ideal candidates will have a positive attitude, a passion for hospitality, and the ability to remain calm under pressure. The company offers a vibrant work culture, opportunities for career progression, and a range of perks, including health plans and discounts across brands. If you're looking for a supportive team environment where you can be yourself, this is the perfect opportunity!

Benefits

19.6 days holiday

Health cash plan

Confidential hotline

Retail and hospitality perks

Free night at The Hoxton

Free shift meals

Discounts across Ennismore brands

Annual free night

Career progression opportunities

Team events and fun culture

Qualifications

• Previous hotel experience is beneficial but not mandatory.
• Eagerness to learn and authenticity are essential.

Responsibilities

• Ensure exceptional guest experience during night shifts.
• Manage guest arrivals, departures, and billing accuracy.
• Collaborate with teams to maintain a vibrant environment.

Skills

Positive attitude

Team player

Adaptability

Confidence

Hospitality passion

Job description

The Hoxton, Holborn | 199-206 High Holborn, London WC1V 7BD, UK

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you'll do...

• Ensure our guest experience remains exceptional, even at night! Treat guests as individuals, make them feel welcome, and ensure their stay is memorable — the Hox way.
• Manage guest arrivals and departures, verify bills, and ensure transparency and accuracy.
• Collaborate with all teams to maintain a vibrant environment and assist the Night Manager with overbooking issues.
• Answer phones, handle requests, and address any arising issues promptly, serving as the main point of contact for guests.

Qualifications

What we're looking for...

• Positive attitude, helpful nature, and the ability to remain calm under pressure. Confidence and independence are key, especially during night shifts.
• Previous hotel or similar experience is beneficial but not mandatory; eagerness to learn is essential.
• Authenticity — no need for a corporate clone; be yourself.
• Passion for hospitality and creating memorable experiences for guests and colleagues.
• Team player who is humble, proactive, and adaptable.
• Willingness to try new things and embrace a dynamic work environment.
• Enjoy working in a supportive team that values hard work and fun.

Additional Information

What's in it for you...

• 19.6 days holiday (including bank holidays), pension, and life insurance.
• Health cash plan supporting physical and mental wellbeing.
• Confidential hotline and mental health first aiders for support.
• Retail and hospitality perks through our partners.
• Free night at The Hoxton and a meal for two upon joining.
• Free shift meals.
• Discounts across Ennismore brands for you and your loved ones.
• Annual free night at The Hoxton and milestone bonuses.
• Opportunities for career progression within a global family of brands.
• Training programs, learning academies, and development opportunities.
• Additional leave for volunteering.
• Team events, drinks, bi-annual parties, and a fun work culture.
• Enhanced family leave for expanding families.
• Inclusive events celebrating diversity and inclusion.