Night Auditor (F/M/X) (Part-Time)

TN United Kingdom; Hounslow; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Night Auditor, where you will ensure a seamless overnight operation while providing exceptional service to guests. This role involves managing guest check-ins, performing night audits, and ensuring safety protocols are followed. With opportunities for growth and development, you will be part of a dynamic team dedicated to creating memorable experiences. Enjoy perks like free night stays and discounts at hotels worldwide, all while contributing to a more inclusive and sustainable hospitality environment. If you are passionate about guest relations and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for wellbeing

Opportunities across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Prior experience in a front office or night audit role preferred.
• Knowledge of hotel property management systems (PMS) advantageous.

Responsibilities

• Greet guests, manage check-in/out, and update records.
• Perform night audits and financial reconciliations.
• Conduct security rounds and ensure hotel safety procedures.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem-Solving

Financial Transactions Handling

Multitasking

Education

Experience in Front Office or Night Audit Role

Knowledge of Hotel Property Management Systems

Job description

Night Auditor (F/M/X) (Part-Time), Hounslow

Client: AccorHotel

Location: Hounslow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1685f7052a31

Job Views: 14

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Position Overview

The Night Auditor ensures a smooth and secure overnight operation, welcoming guests and handling their needs from arrival to departure. They contribute to guest satisfaction through high-quality service while maintaining security and hotel procedures.

Key Responsibilities

• Greet guests, manage check-in/out, and update records.
• Process guest transactions, including billing and cashiering.
• Perform night audits and financial reconciliations.
• Handle guest inquiries, complaints, and requests efficiently.
• Conduct security rounds and ensure hotel safety procedures are followed.
• Liaise with housekeeping on room status and lost property.
• Manage wake-up calls and distribute reports.
• Ensure compliance with health, safety, and emergency protocols.
• Support training and development of team members.

Qualifications

• Education & Experience: Prior experience in a front office or night audit role preferred. Knowledge of hotel property management systems (PMS) advantageous.
• Skills & Competencies: Strong customer service and communication skills. Attention to detail and problem-solving abilities. Ability to multitask in a fast-paced environment. Proficiency in handling financial transactions and reports. Awareness of security and emergency protocols.
• Additional Requirements: Flexibility to work overnight shifts, weekends, and holidays. Ability to handle confidential information with discretion. Adherence to hotel grooming, performance, and conduct standards.

Additional Information

Our mission at Ibis Budget London Heathrow Central is to create memorable moments for our guests, connecting hearts from arrival to farewell.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning and development through our Accor Academy
• Support for your wellbeing in both professional and personal lives
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits aimed at your growth and personality development

Role-specific responsibilities include:

• Providing guidance and support to the night team, managing hotel operations during the night shift.
• Undertaking night audits and corridor checks to ensure guest safety and hotel security.
• Being an autonomous, passionate individual confident in guest relations, including guests requiring special attention.
• Maintaining strong communication with all departments to ensure seamless operations between night and day shifts.
• Working as a duty manager when required.

Additional information:

We are committed to developing our talents, offering excellent training regardless of your background. Our hotel features 307 rooms and 24/7 bar and restaurant facilities. Fluency in English is essential. To help you settle into your role, we will arrange a one-night stay for you to experience guest perspectives firsthand.

If you believe you are the right fit for this Night Auditor role, please click ‘apply’ now! We look forward to hearing from you!

Join our team and become part of the Accor network—a global leader in hospitality. Discover limitless opportunities to grow, learn, and enjoy your career with us. Visit heart-of-hospitality.com or Instagram @heart.of.hospitality for more stories and insights.

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent, creating an inclusive environment where everyone feels they belong.