Night Air & Road Freight Customs Coordinator (4-on/4-off)

Jobs4; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Freightserve is seeking an Air and Road Freight Customs Clerk for a major Freight Forwarder in the Heathrow area. You will work 4 nights on 4 nights off, 7pm–7am, supporting inbound/outbound shipments and ensuring compliant docs.

You'll liaise with haulage providers, monitor shipments, manage costs, provide customs clearances, and escalate issues to maintain service levels. This role suits someone with logistics coordination experience and strong communication under pressure.

Qualifications

• Previous experience in logistics, transport coordination, or supply chain operations
• Experience managing purchase orders and supplier communication
• Excellent organisational and time-management skills
• Strong attention to detail and accuracy
• Effective communication and negotiation skills
• Ability to work under pressure and meet deadlines

Responsibilities

• Monitor and manage air & road freight transport for inbound and outbound shipments
• Liaise with haulage companies and freight forwarders to negotiate rates and delivery schedules
• Monitor shipments and proactively resolve delivery delays or transport issues
• Ensure all transport documentation is accurate and compliant (CMRs, delivery notes, consignment notes, import/export documents)
• Track transport costs and support cost control initiatives
• Provide transport partners with precise collection and delivery instructions
• Monitor incoming emails to identify, flag, and upscale potential operational issues
• Monitor and report on KPI performance to ensure operational targets are met
• Provide Customs clearances for air and road
• Be willing to participate in an on call weekend rota to support operational continuity
• Carry out general ad hoc duties to support the wider Operations team
• Act as a key point of contact between suppliers, transport providers, warehouses, and internal teams
• Provide regular shipment and order status updates to stakeholders
• Escalate risks to service levels or supply continuity when necessary
• Ensure compliance with company policies, transport regulations, and health & safety standards
• Maintain accurate records and documentation and upload and file in the platform
• Identify opportunities to improve logistics efficiency and purchasing processes

Job description

Freightserve is seeking an Air and Road Freight Customs Clerk for a major Freight Forwarder in the Heathrow area. You will work 4 nights on 4 nights off, 7pm–7am, supporting inbound/outbound shipments and ensuring compliant docs.

You'll liaise with haulage providers, monitor shipments, manage costs, provide customs clearances, and escalate issues to maintain service levels. This role suits someone with logistics coordination experience and strong communication under pressure.