Freight Operations Clerk

AGS; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

AGS is seeking an experienced Operations Clerk to join a busy, site-based team. The role focuses on managing daily workflows, handling HMRC matters, and ensuring accurate inventory movement in collaboration with Operations, Warehouse, and other functions.

You will need strong communication and organisational skills, with a proactive approach to process improvement. A 4 days on / 4 days off rotating shift pattern applies to the role.

Qualifications

• Experience in freight forwarding or logistics environments.
• Strong understanding of import processes for Sea, Air and Road.
• Familiarity with customs procedures and HMRC interactions.
• Proactive mindset with ability to improve processes.
• Reliable attendance and timekeeping.

Responsibilities

• Manage daily and weekly operational activities to meet deadlines.
• Handle HMRC matters including holds, seizures and post-clearance amendments.
• Follow established procedures and training documents.
• Coordinate with Warehouse Supervisors to ensure accurate inventory movement.
• Own assigned work and complete tasks within timescales.
• Maintain clear progress updates with colleagues and management.
• Escalate issues promptly and propose efficiency improvements.
• Support corrective actions and learn from errors to prevent repeats.
• Keep up-to-date with customs process developments and requirements.
• Adapt to new systems, procedures and ways of working.

Skills

Freight forwarding

Customs knowledge

Organisational skills

Team collaboration

Communication

Tools

Sequoia

CNS

Destin8

CDS

Job description

The position operates on a 4 days on / 4 days off rotating shift pattern

The Opportunity:

Our client, an established business is looking to add an experienced Operations Clerk to its busy, site-based team.

This is a practical, hands-on position reporting to the Operations Manager. The successful individual will support the wider operation on a daily basis, working closely with colleagues across Operations, Warehouse and other functions to keep activity running efficiently.

We are looking for someone dependable and well organised, who is comfortable managing their own workload and takes pride in getting things right. The successful candidate will require strong communication skills and a proactive approach to improving processes will be important.

Responsibilities:

• Managing assigned daily and weekly operational activities, ensuring deadlines and service requirements are met.
• Handling and responding to HMRC-related matters, including customs holds, seizures and post-clearance amendments.
• Working in line with company procedures, training documentation and established operating processes.
• Liaising with Warehouse Supervisors to maintain accurate inventory information and support the efficient movement of goods.
• Taking full ownership of allocated work and ensuring tasks are completed accurately and within agreed timescales.
• Maintaining clear communication with colleagues and management, keeping relevant people informed of progress and issues.
• Escalating operational problems promptly and putting forward practical ideas to improve efficiency.
• Supporting corrective actions where errors occur, with a focus on learning from issues and preventing repeat occurrences.
• Keeping abreast of developments affecting customs processes, systems and wider industry requirements.
• Adapting confidently to new systems, procedures and ways of working.

Experience Required:

• Previous experience within freight forwarding, customs or logistics.
• Strong working knowledge of Sea, Air and Road imports.
• Good working knowledge of Sequoia, CNS and Destin8.
• Experience dealing directly with HMRC regarding customs holds, seizures and post-clearance amendments.
• Strong organisational skills and the ability to manage competing priorities.
• A dependable approach with excellent attendance and timekeeping.
• The ability to operate effectively within a team while independently managing your own responsibilities.
• A professional communication style when dealing with colleagues, customers and internal departments.
• The initiative to identify opportunities to improve processes and team performance.
• A willingness to develop and learn new skills.

It would also be advantageous to have:

• Knowledge of CDS (Customs Declaration Service).
• Experience with UK export procedures.
• Previous exposure to customs queries and wider operational issues.
• Experience working with freight forwarding and customs software/systems.