NHS Bank Switchboard Operator – Flexible, Frontline Support

Hywel Dda University Health Board; Carmarthen, Llanelli; On-site; GBP 27,000 - 28,000; Part time

Job summary

Hywel Dda University Health Board seeks a Bank Switchboard Operator to deliver frontline telecommunications across hospitals and sites in Carmarthenshire. You will handle high volumes of calls, direct inquiries, and support emergency communications while maintaining confidentiality and professional service.

Welsh language competency is desirable, with the option to develop through learning support. This role is part of flexible cover for annual leave, sickness, and peak service periods within

Qualifications

• Educated to NVQ Level 3 or equivalent or demonstrable relevant experience.
• Experience with computerised systems and ability to use IT packages (e.g. Microsoft Office).
• Welsh language learning or willingness to learn Welsh is encouraged.

Responsibilities

• Operate the switchboard system and manage high volumes of telephone calls.
• Direct calls to appropriate departments, staff, or services.
• Provide information and assistance to patients, visitors, staff, and external agencies.

Skills

Switchboard experience

Patient/customer facing

Welsh language learning

Flexible hours

Education

NVQ Level 3 or equivalent

NVQ Level 4 (Desirable)

Tools

Microsoft Office

Job description

Hywel Dda University Health Board seeks a Bank Switchboard Operator to deliver frontline telecommunications across hospitals and sites in Carmarthenshire. You will handle high volumes of calls, direct inquiries, and support emergency communications while maintaining confidentiality and professional service.

Welsh language competency is desirable, with the option to develop through learning support. This role is part of flexible cover for annual leave, sickness, and peak service periods within