NHS Payroll Controller

Civica; Birmingham; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension contributions (5%)

Income protection

Life assurance—4x salary

Critical illness cover

Private medical insurance

Health cash plan

Dental insurance

EV scheme

Affinity groups

Refer a friend bonus

Job summary

Civica is seeking NHS Payroll Controllers to join a fully remote role. You will own the full payroll lifecycle for NHS clients, coordinating with NHS Trusts, HMRC and NHS Pensions while ensuring accuracy, timeliness and compliance across the UK.

The role requires strong payroll knowledge, attention to detail and ability to work collaboratively in a fast-paced, customer-focused environment. Remote work offers flexibility and opportunity to impact public healthcare.)

Qualifications

• Understanding of payroll legislation and how it applies to payroll processing.
• Knowledge of statutory deductions and how these are calculated.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to prioritise tasks and stay calm under pressure while meeting deadlines.
• Capable of taking initiative and leading within a team.

Responsibilities

• Key and check payroll input to ensure accuracy.
• Produce monthly client reports and submit BACS as required.
• Generate scheduled payroll reports and payslips.
• Ensure all payments are processed on time per schedules.
• Handle client queries professionally with agreed resolutions.

Skills

Payroll legislation

Statutory deductions

MS Office

Prioritise under pressure

Lead within a team

Logical thinking

Education

GCSE Maths & English

Job description

NHS Payroll Controller x 2

Fully remote

We’reCivica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education,healthand care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be aGovTechchampion everywhere weoperate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us,we’recontinuing to expand and strengthen our HR & Payroll services, helping customers deliveraccurate, compliant, and trusted outcomes.This team are based out of our Belfast office but these roles can be performed fully remotely.

Whyyou’lllove this opportunity as an NHS Payroll Controller at Civica

As a NHS Payroll Controller at Civica, you'll play a vital role in ensuring thousands of NHS employees are paid accurately and on time while supporting organisations that deliver essential healthcare services across the UK. You'll take ownership of the full payroll lifecycle, working closely with NHS Trusts, HMRC and NHS Pensions, while building specialist expertise in ESR, the NHS's national payroll system. This is a varied, customer-focused role that combines technical payroll knowledge, stakeholder management and problem-solving, offering plenty of opportunities to develop your skills within a supportive and collaborative team environment

• An understanding of Payroll legislation (essential)
• A working knowledge of statutory deductions and how these are calculated (essential)
• Working knowledge of Microsoft Office (essential)
• Ability to prioritise and remain calm under pressure (essential) Understand the need to follow established processes and run sheets as set out by our NHS Specialist Team.
• Ability to use own initiative and lead within a team
• Ability to think logically and solve problems effectively

Responsibilities

• To key and check and process payroll input
• To produce monthly reporting for the client and submit BACS upon authorization
• Producing scheduled payroll reports and payslips
• To ensure all payments are processed accurately and on time according to the agreed schedules
• To handle client queries in a professional and friendly manner with agreed resolutions and outcomes
• To maintain communication with 3rd parties such as HMRC, NHS Pensions and Courts.
• To process year end returns accurately and on time
• To ensure compliance to all legislative requirements

Experience / Qualifications

• Educated to GCSE level (or equivalent) including Maths and English
• Experience working in a customer-focused environment
• Strong organisational and time management skills
• Excellent interpersonal abilities
• Methodical and analytical working style
• Exceptional attention to detail

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes butdon't necessarily meet every single point on the list above, please still get in touch.We'dlove to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company,we'repassionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction.

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus theoptionto buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions– 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectivesdrivesinnovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments oraccommodationstoparticipatein our recruitment process, please let us know. We are here to support you.