NHS Medical Secretary – Patient Pathways & Admin

Transformation Unit; East Midlands; Hybride; GBP 26 000 - 27 000; Plein temps

Résumé du poste

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Medical Secretary (Band 3) to provide an efficient administrative service for the Maxillofacial team. You will support patients throughout their pathway, coordinate waiting lists, and liaise with consultants, clinical teams and administrative colleagues to ensure timely progress.

The role requires excellent organisational and communication skills, accuracy, and the ability to work both independently and in a

Qualifications

• Experience of working in an administrative role.
• Ability to use various NHS systems.
• Understanding of 18 week RTT.
• Excellent organisational skills.
• Excellent prioritisation and efficiency skills.
• Experience working autonomously as well as part of a team.
• Excellent written and verbal communication skills.
• Experience of communicating with a wide variety of staff.
• Experience of dealing with patient/customer queries.

Responsabilités

• Act as the main contact for patients and medical staff on behalf of the consultant and team.
• Coordinate patient pathways and waiting lists in line with targets and booking procedures.
• Handle cancellations, queries and pathway issues; escalate as needed.
• Typing/proof-reading and dispatch of clinical correspondence.
• Ensure urgent test results are brought to the attention of the consultant or team.
• Understand 18‑week RTT process.
• Liaise with wards, departments and external providers.

Connaissances

Organisational skills

Prioritisation

Team working

Communication

Patient/customer communication

Description du poste

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Medical Secretary (Band 3) to provide an efficient administrative service for the Maxillofacial team. You will support patients throughout their pathway, coordinate waiting lists, and liaise with consultants, clinical teams and administrative colleagues to ensure timely progress.

The role requires excellent organisational and communication skills, accuracy, and the ability to work both independently and in a